Customer Service Computer Science

MANUEL GAINZA

P.O. Box **

Cavendish, VT

802-***-****

***********@*****.***

CAPABILITIES

Systems Analyst; Database Management Systems Designer, Proficiency with Object Oriented Programming, Proficiency with C, C++, Visual C, Delphi and Assembly programming languages. Website Management.

Experience translating from English to Spanish; proofreading and editing materials written in Spanish.

Experience auditioning work orders, doing House Health Checks, provisioning modems and post calling customers for cable companies.

PERSONAL AND PROFESSIONAL QUALITIES

Disciplined team oriented supportive professional

Quickly learns and applies new methods

Achieves company objectives

Solves problems leading to higher productivity

WORK HISTORY

Customer Service April 2008-Present

Nationwide CATV Auditing Services Inc.

160 Mill Street, Cavendish, VT 05142

- Auditioning work orders and exceptions

- House Health Check (HHC)

- Provisioning modems

- Assigning and reassigning jobs to the technicians

- Post calling customers both in English and Spanish

-Dispatching for a cable company in Long Island, NY

- Closing jobs using the IVR

Clerk January 2008-April 2008

Videostop, Springfield/Ludlow VT

Computer Systems Analyst 2004-2006

University of Oriente, Santiago de Cuba, Cuba

• Database Design using OMT

• Website Design and Maintenance.

• Implementation of Data Base Management Systems using SQL Server 2000

• Interface with Borland Delphi and Visual C

• Network Administrator

Student, Computer Science 1998-2004

University of Oriente, Santiago de Cuba, Cuba

Computer Operator 1996-1998

Informatics Services Company, Santiago de Cuba, Cuba

• Operated workstations

• Provided software programming

FORMAL EDUCATION

B.S. in Computer Science 2006

University of Oriente, Santiago de Cuba, Cuba

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