Information Technology

Brian Neal

Jacksonville, Florida

*******@*********.*** 904-***-****

~ Information Technology ~

Network Support Office Automation Technology Integration

Dedicated, solution-oriented professional with proven ability to design solutions, implement new processes and manage information systems. Able to accurately assess priorities and successfully implement workable solutions to meet critical business needs. An excellent communicator between technical and business units who can translate complex data into easily understood terms.

Technical Knowledge and Expertise

■Active Directory ■Thin Client Hardware ■Citrix Environment

■Database/Server Support ■Network Mapping ■Electronic Medical Records

■Technology Needs Assessment ■Anti-virus Upgrades ■Data Recovery and Backup

■Information Systems Integrity ■Desktop Support ■Equipment Install and Repair

■Hardware/Software Configurations ■Media Management ■Problem Analysis and Resolution

Career Summary and Key Achievements

Cancer Specialists of North Florida, Jacksonville, FL 2007 - 2011

Computer Helpdesk Technician

Installed, configured and tested computer software and hardware programs

Responded to helpdesk calls, diagnosed and resolved desktop hardware, software and printer problems; provided technical support for 350+ users

Performed troubleshooting and handled escalated issues; ensured minimal disruption and efficient

operational support

Provided clients with onsite technical support; assisted staff members with wireless networking,

Citrix remote access and VPN enabling email and documents access

Maintained electronic medical records, Allscripts and patient tracking database

Ensured system security and data integrity

Florida Institute of Education, Jacksonville, FL 2006 - 2007

Information Systems Specialist

Supported 30+ users; responded to inquiries, diagnosed and resolved printer and computer

problems

Managed computer and printer configurations

Installed and repaired equipment or hardware issues; recommended upgrades, patches and new

software applications

Ordered and maintained equipment inventory; ensured compliance with software licensing

Troubleshot and resolved escalated problems for users quickly and effectively

Strengthened confidence and productivity level of users through effective training in computers

and software applications

Saved significant video editing costs; successfully in-sourced this function which eliminated the

need for external vendor services

Independent Consultant, Jacksonville, FL 2003 – 2006

Collaborated with senior management teams and provided consulting services that enhanced information systems; key clients included Wachovia Bank, Robert Half Technologies, The PGA Tour, Pomeroy, Vistakon, Citibank and the Duval County School Board

Performed XP and Ghost migrations; provided technical support and resolved critical issues for end-users after migration was completed

Managed configurations for printers, Lotus Notes and Soft-Phone

Replaced hardware for desktops and laptops; installed and configured software programs

Maintained data processing network, mapped network drives and performed maintenance

Set up remote workstations accessed by servers and users; joined workstations to domains

Oversaw security of the information system; performed tape backups and restored data

Kinetic Concepts, Inc., Jacksonville, FL 1989 - 2002

Service and Sales Consultant

Chosen by senior management to maintain business with major health care accounts that included hospitals and nursing homes

Instrumental in successfully persuading clients to test new products and therapies

Conducted in-service training and product education workshops to nursing staff

Initiated patient care plans in accordance with doctor’s orders

Increased revenues through successfully introducing new products into existing accounts

Increased response time to customer orders by 50%

Built strong professional relationships with doctors and nurses

Instrumental in updating and tagging equipment inventory; resulted in a successful audit which

had failed in previous years

United States Coast Guard 1984 - 1988

Certifications

CompTIA A+ Certified Professional

CompTIA Network+ Certified Professional

Technical Proficiencies

Microsoft Office Suite / Windows 95, 98, 2000, NT, XP, 7 / Macintosh / AS400/ Citrix XenApp

and XenDesktop / IBM Mainframes / Lotus Notes / System Consoles / Ghost Migration

Education

Bachelor of Science - Information Systems

International University of Ministry and Education

Grand View, Missouri

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