Applying my resume, IT- Group

RAWA WALEED **-*** Nancy Smith Pt.

Ottawa, Ontario K1N 1C1

TEL. Fax: 613-***-****

E-mail Address: ***********@*****.**

PROFILE

• Hard worker, organized, able to learn very fast, flexible and successful in social communications.

• Has a great tendency to work in a team environment or independently.

• Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.

• Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line and project deliverables.

• Multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. Key attributes include:

- Canadian Citizen

- Canadian Criminal Record Check

- Canadian Reliability Security Clearance

- Recent government experience through the Department of National Defence

- Valid driver licence and access to a car

LANGUAGES: English, Arabic

EDUCATION

Diploma with honours in Internet Programming

Toronto School of Business, Ottawa 2001

Main subjects involved:

Operating System, C, C++, Java, Database Design, Oracle, HTML, JavaScript, CGI/PERL Scripting and Unix Web Server.

Bachelor of Science (Mathematics Major)

University of Mosul, Iraq 1991

Main subjects involved:

Mathematical Methods, Computer Science, Advanced Calculus, Geometry, Equations, Mathematical Analysis, Probability and statistics, Algebra, Numerical Analysis, Topology, Complex Analysis, Axiomatic Systems, Boundary Value Problems and Teaching Methods. Worked with Flash, Adobe Dream weaver, Adobe FireWorks

PMP (Project Management Profession) Exam Preparation Certificate

OTI-Vitesse, 359 Terry Fox Dr. Kanata Jan. 18, 2010- Feb. 5, 2010

Successful finished 36 hours of PMP Training. Already submitted my on-line application and I have accepted to do the exam. Now, studying for the exam and attending the ITO 2.0 Computer Based PMP Training to prepare my self for the exam.

PMP (Project Management Profession) Certification May 4, 2010

ITO, Ottawa, Ontario

RELEVANT WORK EXPERIENCE

Project Team Member (Ms. Vista Technical Support)

Sitel Corporation, Kanata, Ontario January 8, 2007- June 26, 2007

• Helping customers to install the new Operating System (Vista).

• Knowledge of troubleshooting techniques, administration and support services including procedures for installation and management of technology platform (e.g. Windows Vista Operating Systems) and System Management Server’s remote tools.

• Working in multi- task environment including answering customers calls, typing customer information and notes and resolving the issue.

• Using Remedy to keep track of costumer profile history.

Technical Environment:

Windows Vista, Microsoft Office, Internet Explorer version 7, Other media types and devices, Remedy applications.

Project Team Member (Microsoft Zune Customer Support)

Sitel Corporation, Kanata, Ontario October 23, 2006- January 7, 2007

• Answering inbound calls.

• Providing full service customer assistance regarding queries and concerns.

• Experience in providing support, advice, assistance and call resolution over the phone to users on Zune Technology.

Technical Environment:

Windows XP, Microsoft Office, Internet Explorer ver. 7, Zune Software.

Free-lance Arabic Interpreter

Ottawa, Ontario 2005- November 2006

• Conducting verbal interpretation between English and Arabic to individuals and families of the Arabic community in Ottawa on legal and financial matters.

Project Executer (Curriculum Developer) and Exam Preparation

Department of National Defence, Gatineau, Quebec August 2003- December 2004

• Working on Arabic program, which including translation of text from English to Arabic.

• Retyping, formatting, foot noting pictures in Arabic.

• Scanning in pictures and proofreading nine modules of the Arabic-MSA curriculum.

• After each module has been retyped, a table of contents should be created. Each module contains approximately 300 pages.

• In addition, recorded and formatted an Iraqi achievement test.

Technical Environment:

Windows Me, Microsoft Word 95, Adobe Acrobat 5.0, PhotoShop 7.0 .

Network Manager Assistant and Database Design

CFLS (Canadian Forces Language School), Gatineau, Quebec March 2003- July 2003

• Dealing with every day computer network problems.

• Providing hardware and software support for PCs, laptops and other third-party devices in a multi-user environment including: installation, configuration, maintenance and troubleshooting.

• Hardware failures, equipment replacement.

• Repairing and configuring PCs.

• Loading and configuring software, working with SQL and Access databases.

• Helping users with their accounts, configuring TCP- IP in PCs.

• Performing every day tasks in server management on Windows NT servers.

Technical Environment:

MS Windows 95/98/Me/NT/2000/XP Platform, different kind of printers and scanners.

Technical Support Specialist

Convergys Corporation, Ottawa, Ontario April 2001- February 2003

• Helping the customers through the telephone lines to overcome Internet difficulties.

• Overcoming e-mail problems using different versions of browsers and different versions of Operating Systems.

• Provide service with Internet costumer experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions.

• Using Remedy to keep track of costumer profile history.

Technical Environment:

MS Windows 95/98/Me/NT/2000/XP Platform/Apple (Mac 7/8/9), DHCP, Cable Modem, PHP, LAN Connectivity's, Outlook Express, TCP/IP, DNS, Remedy applications.

Programmer/ Developer

PrimeCompuTraining, Ottawa, Ontario 2000- 2001

• Created, designed and modified web pages.

• In Database Design worked with the File System, relational Database model, SQL.

• Normalization of Database tables, conceptual design verification, logical design and implementation.

• Transaction management system, object-oriented database, client/ server systems, and database warehouse.

• Database administration and client/ server infrastructure.

Technical Environment:

HTML/ JavaScript, ColdFusion, Apache, Server and Word Access, SQL Commands, DataBase Design.

.Arabic Translator

Andalusia Language Centre, Ottawa, Ontario 1998-1999

• Translating personal documents, transcripts and financial

statements from Arabic into English.

Manager

Andalucia Language Centre, Ottawa, Ontario 1996- 1998

• Managing the financial needs of the school.

• Taking care of the students needs.

• Managing the students schedule.

Manager

Al-Ribat Fitness Center, Amman, Jordan 1995

Position Description:

• Hired employees,

• Handled cash, paid salaries and bills (by using DOS prompt).

• Arranging for mail pick up and run different of administrative activities such as filling and accounting.

• Scheduled appointments, organized lessons and ensured smooth operation of the center.

Mathematics Teacher

Al- Tahreer High school, Mosul, Iraq 1991-1994

Position Description:

• Taught Mathematics for grades 7, 8, 9 and 10.

• Taught different subjects of mathematics such as Geometry, Equation, Algebra, Probability and Statistics for different grades.

ADDITIONAL EXPERIENCE

Maternity Leave July, 2008- February15, 2010

REFERENCES

Available upon request.

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