Quality Assurance Software

Atiya James

***** ***** *** **

Germantown MD **876

Phone: 301-***-**** (Cell) 301-***-****

E-mail: ************@*****.***

Career Objective

To obtain a position as a Quality Assurance/System Analysis where I can add values by applying rich technical experience, proven business development, professional skills and a resourceful result of oriented approach.

Skills

I have extensive experience with rational clear quest. I also have experience automating performance and load testing processes. I also have vast experience of developing project plans providing presentations and managing the project during the time and budget constraints.

Test Scripts and Developing Standards: Black Box Testing, White Box Testing, Reporting Research Results, Software Debugging, Software Testing, Software Quality Assurance Process, Attention to Detail, Process Improvement.

I have an excellent customer service skill, an excellent written and oral communication skills and ability to drive and to see problems through to completion. I have good hands on Experience on ITS database, bugzilla database, PVCS database, Access database, Excel database, SAP database, Crystal Resport / Business Objectives. And Worked on windows 2000, XP, NT, & 98.

Education

Bachelor's Degree (Jan/2000)

Ramapo College New Jersey, Mahwah, New Jersey, USA

Computer Science (Major in Computer Science )

Associated Degree (June / 1996)

Rockland Community College, Suffern, New York, USA

Associate in Science, degree (Major in Mathematics and Science)

Work Experience

Eka Systems, Germantown/MD

Software Support/QA Engineer (September/2008 - January 2009)

Develop Test plan, QA Plan, create Audit report; create release note method to release the software from engineering phase to QA. Wrote test cases as well execute test cases to make sure the requirement is validate, provide feedback on risk analysis. Test the web based application ran test script to test the software in Java. Present problem using bugzilla database as well trouble shoots the problem. Create service call, service contract, and service report in SAP database. Provide weekly summary report as well provide feedback to improve the testing process.

Vecna Technology, College Park/MD (Contract)

Software QA Engineer (July/2008 - August/2008)

Identify test cases to ensure all project requirements is validate, develop project plans to delineate the approach, assumptions, resources, risks, schedule, level of effort and costs associated with conducting QA testing of each project. Present problem and categories the problem plus analysis of customer feedback. Provide daily summary report and maintain up to date in the database. Provide support and coordinate activities, as well provide feedback to improve the testing process.

Eastman Kodak Co, Rochester/ NY (Contract)

Software QA/IT Support (March/ 2000 - September/ 2002)

Develop test data, monitor subsystem testing, interface with multiple client. Present problem in the correct of action meeting and categories the problem with severity levels, plus analysis of customer feedback. Deal with software engineering phase and gates of software activities, plus a summary of the software deliverable for each phase. Participate in the cross-functional commercialization activities through the development life cycle, oversaw daily configuration management activities, which included the phased delivery of software within the development lifecycle. Wrote test plan, test cases and execute test cases. Provide weekly summary report and maintain up-to-date in the database. Maintain integrity of the system lab, as well as software-testing environment. Provide support and coordination activities, as well provide feedback to improve any updates.

Lexmark Co-operation, Lexington /KY (Contract)

Software QA/ IT support (July/ 1999 - January/ 2000)

Develop and maintain process documentation. Develop system test activities wrote test plan, manual testing wrote test case as well execute test cases. Maintain knowledge of software update and enhancement, Learn the feature and functionality of supported application. Perform as well general administrator duties.

Edax Microanalysis, Mahwah/New Jersey (Internship)

Software QA Tester/IT Support/ (January/ 1999 - June/ 1999)

Develop and maintain process documentation, Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary

Data Scope, Paramus New Jersey (Internship)

Software Tester/IT Support (October/ 1999 - January/ 1998)

Unit testing by creating small test function using C/C++ for Patient Monitoring system. Develop and maintain process of documentation, keep log of all the customer problem, Checked on daily bases of customer issues, in some case to resolve the issue or to pass on the appropriate person. Provide support and coordinate on daily activities.

Sharp Electronics Corporation, Mahwah, New Jersey (Internship)

Help Desk Analyst (June/ 1998 - September/ 1998)

Dealing directly with customers, entering and updating customer information into database as well identify the nature of the call and directing the call to the appropriate staff members. Respond to customer inquires, updating them on the status of their request when required. Diagnose printing problems via PCONSOLE. Monitor and troubleshoot user's problems via desk top support.

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