Customer Service Technician

VINCE MCCOY EMAIL: ********@*****.***

***** *** ****** ****: 216-***-****

CLEVELAND, OH 44105 CELL: 216-***-****

OBJECTIVE

To obtain a position that utilizes my industrial knowledge and ISO 9000/9002 certification, and the opportunity for growth and advancement.

EXPERIENCE

OMNI SYSTEMS INC. – RICHMOND HEIGHTS, OHIO

Flexographic Press Operator 06/09 to Present

• Operation of Mark Andy press.

• Set-up, operation and troubleshooting experience.

• Reads order form, pulls appropriate stock from inventory, hangs plate(s) provided with order form, and prints job.

• Prints pressure-sensitive labels to specific work orders.

• Prior operation of Arpeco slitter.

H.C. STARCK INC. – EUCLID, OHIO

Saw Operator 12/07 to 01/09

• Operated computerized Kasto, Tannewitz and Alison Saws.

• Processed work orders by input into SAP system.

• Cutting of precious metals including Tungsten, Molly, Molly-Ti, Titanium and LA Dope.

• Interacted with employees to work efficiently as a team in order to meet quota.

• Certified tow motor operator.

• ISO 9000 certified.

• Performed additional duties as needed.

RIVERCOR LLC – AKRON, OHIO

Banding/Slitter Operator 12/04 to 12/07

• Performed setup and operation of pemco machine.

• Input data in computer for setup of cutting corrugated and recycled paper to specific measurements.

• Cutting down and slitting of paper rolls in preparation for shipment.

• Wrapping and banding of paper skids in final preparation for shipment.

• Clamp truck and tow motor operator.

• Provided assistance in other departments as needed.

STANEK VINYL WINDOWS CORPORATION – CUYAHOGA HEIGHTS, OHIO

Window Glazer 10/03 to 5/04

• Insertion of windowpanes in sash, glazing of windowpanes, and installation of window keepers.

• Performed other duties, as needed, in final preparation of windows.

GE PHARMACY SERVICES – HUDSON, OHIO

Pharmacy Technician – Internship 1/03 to 3/03

• Identified and entered physician medication orders into computerized medication database.

• Assisted in the preparation of new prescription orders and refills.

• Generated labels and prepared medications.

• Reviewed patient profiles.

• Maintained records of drug distribution activities.

• Set up and prepared for chemical compounding of tablets, capsules, and liquid solutions.

• Cleaned and maintained all equipment and work area in a manner consistent with health care and infection control standards.

• Performed other supportive related job duties.

A. MITCHELL HEATING & COOLING – CLEVELAND, OHIO

Service & Installation Technician 10/01 to 7/02

• Assisted in the installation of heating and cooling units in residential and commercial properties.

BUCKEYE STATE LOCATING, INC. – MIDDLEBURG HEIGHTS, OHIO

Locator Technician 12/00 to 10/01

• Locating of underground gas, electric, telephone, and fiber optic lines.

NATIONWIDE CREDIT – CLEVELAND, OHIO

Credit Collections – Customer Service Representative 10/95 to 12/00

• Phoned consumers to collect debts on American Express credit cards.

• Set up payment arrangements.

• Set up and maintained tracking logs.

• Maintenance of customer files in relation to payment plan.

• Retrieved credit reports.

GEORGIA-PACIFIC CORPORATION – BROOKPARK, OHIO

Flexo Operator 6/91 to 8/95

• Set up of machine to perform die cuts, printing, folding, and gluing sections of corrugated boxes.

EDUCATION

• CLEVELAND INSTITUTE OF MEDICAL-DENTAL ASSISTANTS – CLEVELAND, OHIO

Pharmacy Technician Certificate (1/03)

• DEVRY UNIVERSITY – COLUMBUS, OHIO

Computer Technician (1/82 to 2/83)

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