DEREK BROOKS’ RESUME

**** ****** **

Randallstown, MD 21133

Phone: 443-***-****

Alt Phone: 410-***-****

nftgqs@r.postjobfree.com

Objective

My objective is to obtain gainful employment in the addictions field or clerical field. My goals are to find a position that will allow me to utilize my past work experience and education and to become a team member of an organization that wants to help.

Employment History

Resident Assistant

06/2012-Current Light House Annapolis, MD

Assist residents in a homeless shelter with day-to-day living

Parts Driver

03/2010 - Current Tischer Acura/Nissan Laurel, MD

Delivering mechanical and auto body parts to various shops in several counties; customer service

Student Aide

08/2011 - Current CCBC Catonsville, MD

Student aide in English department; answer phones; assist instructors and students; perform special projects; perform general office duties

Delivery Driver

06/2009 - 03/2010 Autopart International Hyattsville, MD

Delivering mechanical auto parts to various shops in Prince Georges county; collected payments; customer service; dispatched other drivers

Broker Recruiter/Appraiser Recruiter

05/2007 - 01/2008 Finiti (Randstad) Columbia, MD

Made out bound and received in bound calls to recruit real estate agents and brokers for vendor panel to complete BPO reports for title company; kept accurate spreadsheets on Excel; used company software and performed general office duties Made out bound and received in bound calls from licensed appraisers to recruit for vendor panel.

Residential Monitor

04/2006 - 04/2007 Second Genesis Crownsville, MD

Provided general supervision to clients that ensured their safety at drug and alcohol treatment facility; ensured a smooth transfer of operations between shifts; facilitated 12 step and life skills groups; performed assessments on new clients using SMART system

Confirmer

06/2004 - 04/2006 Dixie Gutter Guard Glen Burnie, MD

Confirmer-Confirmed telemarketing and advertising appointments for sales force/provided customer service for established customers; Assistant Telemarketing Mgr-assisted telemarketing mgr in running marketing dept including interviewing and training new employees/operated computer dialing system; Canvas Manager-supervised up to twelve canvassers and two crew leaders that went door-to-door to generate appointments for sales force; Quality Control Inspector-Inspected completed jobs and collected payment/provided extensive customer service

Network Marketer

02/2003 - 06/2004 Gutter Covers of Md/Va Annapolis, MD

Called potential customers to provide information, set up and rescheduled appointments, made follow up and customer service calls, provided office support

Office Assistant

04/1995 - 12/1997 Department of Health and Mental Hygiene Baltimore, MD

Duties included light typing, answering correspondence, scheduling appointments, answering phones, reorganizing filing system, data entry, internal and external customer service

Warehouseman

11/1990 - 03/1995 Kelly Services, SES Temps, Western Staffing Baltimore, MD

Worked at various locations for different agencies loading and unloading trucks, shipping and receiving, pulling orders, general warehouse duties

Education History

Completion Date Issuing Institution Qualification Course of Study

2013 Community College of Baltimore County 1 Year of College or a Technical or Vocational School Chemical Dependency Counseling

1982 Baltimore City College High School High School Diploma Humanities

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