customer service rep
Resume:
Serena Brown
**************@*****.***
Objective
A position where I can use my customer service skills, abilities, and aptitudes
Work Experience
Account specialist
6/2008 - 1/2009 Citigroup, Tucson, AZ
* Answer inbound phones calls from card members, agents, and financial adviser's.
* Assist clients with the benefits of their credit card.
* Reviewed billing statements, promotional details and interest rate information.
* Provided the client with satisfactory service on every call
* Processed credit card applications.
* Specialized in assisting clients financially by giving them special offers.
* Trained to take regular customer service calls when that department became busy.
Customer care rep
4/2004 - 4/2008 AFNI, Tucson, AZ
* Understood and used Microsoft word, excel, outlook and other computer programs
* Handled customer complaints in a professional manner
* Answered about 100 inbound calls per day
* Outbound calls were made on a daily basis
* Assisted customer's with using their wireless devices
* Provided technical support over the phone
* Placed equipment orders
* Processed customer payments
* Performed first call resolution
* Documented every account accessed
* Activated new accounts and also processed requests for disconnects
* Explained bills in detail
* Made Service changes
* Instructed customers on downloading applications to their wireless devices
* Communicated with all different kind of people from all over the world
Salad Prep
6/2003 - 6/2004 Furr's Family Dining, Tucson, AZ
* Prepared all sorts of delicious salads
* Assisted customers by serving salads
* Maintained stock levels and ordered supplies
* Organized a clean work environment
* Cut desserts including pies and cakes
* Operated Cash register
* Trained new employees in the salad department
Market research agent
12/2002 - 2/2003 Opinion Research Corporation, Tucson, AZ
* Performed consumer market research studies
* Conducted strictly outbound phone calls
* Completed surveys electronically on a computer
* Met daily quotas
Cashier
1/2002 - 2/2003 Kentucky Fried Chicken, Tucson, AZ
* Operated cash register
* Gathered customer’s orders
* Assumed responsibility for cleaning in detail daily
* Handled customer complaints
* Maintained stock levels
Education
Graduate, Sunnyside High School, Tucson, AZ, 2002
Computer skills
Completed training in Microsoft office [Word, Excel, Outlook]
Additionally, very comfortable learning new technologies
References
Provided on request
Contact this candidate