Sales Manager

Telemarketing-Management

Charles Millikin *** Proverbs Court Forsyth, MO. 65653 H: 417-***-**** C: 417-***-**** E-mail Address: **************@*****.***

Objective

To obtain a challenging position with a market leader that utilizes my experience in Employee Management, Sales Management, Training, and Motivational Management.

Professional Summary

Experienced manager with skills in leading inside sale representatives, holding training seminar’s as well as being a motivational coach, managing a group of 20-100 appointment setters, taking new product lines from cradle to grave, justifying new product development investments, determining and documenting new product requirements, developing sales, and launching new products to the marketplace.

Experience

Ozark Liquidation 1/10 – Telemarketing Supervisor – Present.

Report to the president of sales, I am responsible for the production of 20 telemarketers that set appointment for our outside sales team. Responsible for training, monitoring, payroll and every day motivation and goal setting. Write or re-write scripts and or rebuttals in order to lay groundwork for a program that was not in place

Increased product ion on the telemarketing floor by 65% Increased overall profitability by 32% Coordinated with management in conducting market research to determine target markets

T.C.M. Enterprise,- Telemarketing Manager 7/06 – 12/09

Attended numerous meetings and teleconferences with executive and senior management to conduct contract negotiations for resort sales and marketing. Managed all product launches for 2 branch locations Coordinated activities and supported key account representatives in a sales blitz resulting in over 1,000 resort sales.

Responsible for the production of 30 telemarketer’s in the Branson MO. office along with 15 telemarketers in the Hot Springs AR. office

Coordinated telemarketing and marketing management in conducting market research to determine target markets.

Distributed key account sales reports by branch to senior resort staff and reviewed sales goals . Prepared written status reports for senior management detailing open action items and launch status. Help write and implement telemarketing programs . Held Training class on new resorts and ongoing changes in the resort industry. Responsible for hands on motivation and productivity of the call center.

AT&T Shield tech. 1/99 – 6/06 – Regional Telemarketing Manager

Reporting to the CEO of national operations was involved in opening 17 new offices for the sales of one time in home closing for the home security industry. In charge of 17 telemarketing managers along with 34 T.O.’s that ran an average of 65 appointment setters while stationed in Norcross GA. With responsibilities include but not limited to training, motivation of a staff of 100+-appointment setters payroll implementing new strategy’s and product, along with constant one on ones with struggling reps.

Attended numerous meetings and teleconferences with executive and senior management to conduct goal setting

Defined roles and responsibilities for each group to improve company processes and strengthen communication channels.

Pacesetter corp. 8/97 – 12/98.

Directed a 40-person telemarketing department including hiring, training, and managing staff,to set appointments for the windows division.

Reorganized appointment setters to properly align with sales teams improving communications and reducing time sales spent on non-sales related administrative activities.

Pacesetter corp. –Appointment setter, 6/97 – 8/97 set appointment for our factory representatives to go into a customers home with the intent of selling either windows, doors or siding. My avg. was a 1.0 a.p.h on a dialer and a .5 when we manually dialed. References available upon request.

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