Management Manager

Experience

Fraud Specialist March **** – November 2010

Urban Trust Bank/ RLJ Financial LLC

• Developed and implemented effective compliance and risk management strategies

• Collaborated with upper management to institutionalized a program compliance plan that included effective self-monitoring controls, assessments, and reporting and tracking of issues

• Drafted and implemented policies and procedures for Fraud Department to institute the proper controls and measures for all prepaid card programs

• Oversaw the anti-fraud processes for six prepaid card programs and the respective processors

• Served as the National Products Team liaison with Bank Operations to handle Bank Secrecy Act and Anti-Money Laundering requirements along with filing Suspicious Activity Reports

• Analyzed the risk due to fraud loss and its impact to program performance and overall financial success for the bank on the program and product level

• Established fraud standards from industry best practices and regulation guidelines for program managers, issuing banks, and 3rd party vendors to follow

• Delivered monthly reports to management that highlighted program compliance issues, operations reviews, along with tracking and reporting program recommendations

Fraud Analyst II August 2008 – March 2010

Network Solutions LLC

• Investigated credit card and PayPal transactions using an algorithm-based tool that came through company’s e-commerce website to prevent credit card and PayPal fraud

• Uncovered over 10,000 transactions for $1.3 million related to credit card fraud

• Examined and analyzed credit card and PayPal fraud trends and implemented measures to prevent future fraudulent transactions

• Managed the Risk Management, which handled customer inquiries and verified customer information before processing new order due to previous order cancelled because suspicious information

• Administered the rules and reports for the fraud management tool along with updating the rules and creating new rules to tag suspicious transactions

• Provided end-of-month reports to management on daily investigations, fraud trends, and chargeback analysis

Assistant Program Manager of External Relations January 2007 – August 2008

Universal Service Administrative Company (USAC)

External Relations Division Role

• Served as a member on the External Relations Division’s Administrative Team, which managed the master outreach calendar, division’s strategy, site visit schedules, budget, and fostered efficiency by establishing uniform division-wide practices and procedures

• Drafted Quarterly Reports that outline the progress and status of division for the Board of Directors

Site Visit Team Role

• Analyzed data collected from the site visits of 2,000+ Universal Service Fund recipients to ensure compliance with USAC rules and to prevent waste, fraud, and abuse

• Researched applicants and service providers to determine if immediate action was necessary to cease disbursement of funds while reporting over $3 million in misappropriated funds to be collected related to contract fraud

• Reviewed vendor/contractor applications for funding for compliance with established regulatory policies and requirements

• Reviewed audit reports on site visits conducted by firms to identify non-compliance and internal control deficiencies

USAC Site Reviewer Role

• Served as one of seven selected to be “the face of USAC” for a November 2007 Initiative in which qualified employees, after extensive training, enter the field to conduct site visits and provide outreach to recipients

• Conducted over 60 site visits to gather data for USAC to evaluate internally and determine ways to improve current methods

Research Analyst September 2006 - January 2007

Seneca One Finance Company

• Researched lottery winners and structured settlement candidates’ SSNs, DOBs, addresses, and phone numbers using various resources for the purpose of selling annuities

• Performed UCC (Uniform Commercial Code) and Judgment/Lien searches per the request of the Sales Department and the Legal Department to verify whether outstanding judgment or liens were present for those under consideration

• Pulled credit reports on lottery winners to evaluate on a case-by-case basis whether purchasing annuities would be valuable investments.

• Conducted analysis of database contents to confirm information accuracy against third-party research

Certifications and Training

• Certified Fraud Examiner (in process)

• Member of the Association of Certified Fraud Examiners (ACFE) March 2007 - Present

• Attended the 19th Annual Fraud Conference; Boston, MA July 2008

• Completion of Microsoft Office Macro Programming and Visual Basic Application; May 2008 Softek Services Inc. Washington D.C.

• Completion of Advanced Excel and Access Training; March-April 2007 Softek Services Inc. Washington D.C.

• Completion of Principles of Fraud Examination; April 2007 ACFE Arlington VA

Skills

• Fraud/Forensic Investigation

• BSA & AML

• Pattern and trend analysis

• Risk Mitigation

• Project Management

• Microsoft Office Suite 2010 (Advanced Excel and Access)

• Problem-solving

• Effective written and oral communication

Education

Bachelor of Science in Commerce & Business Administration August 2001 - May 2005

The University of Alabama, Tuscaloosa, AL

Major: Finance (Financial Management)

Applicable Courses: International Trade, Real Estate Financing, Investments,

Money and Capital Markets, Corporate Strategy, Strategic Management (managed a mock Global Shoe Company, placed third out of eleven in industry)

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