Customer Service Representative

Claude C. Williams ***** Maiden Hair Dr.

Gainesville, VA 20155 Ph: Cell 980- 230-7119, Home 571-***-****

Email:*************@*****.***

___________________________________________________________________________ CAREER SUMMARY High performing individual with demonstrated leadership skills in negotiations quality customer service. Experienced individual in many roles requiring self-motivation, multi-tasking, superior interpersonal skills, and effective verbal communication skills.

PROFESSIONAL EXPERIENCE

Customer Service Representative 11-2010 to Present

Lowes Home Improvement

Gainesville, Virginia

•Utilize customer service skills to enhance customer’s buying experience.

•Welcome and acknowledge all customers according to company standards

•Await and address customers’ needs

•Assist customers’ needs by asking probing questions, promoting products and services.

•Proficient in explicating services to customers in a clear, concise and timely manner

•Follow all company policies and procedures

•Protect company inventory/assets

•Maintain positive working relationships with team members/co-workers

•Support management and team members to reach company goals

•Welcome and acknowledge all customer according to company standards

•Move, lift and place materials in proper location

•Perform other duties as requested by managers and supervisors

Assistant Manager 7/2007 - 10/2010 Family Dollar Stores

Charlotte, NC

•Responsible for effectively researching fraudulent customer activity through both internal and external systems.

•Use appropriate analytical skills to determine where each fraudulent case should be routed.

•Network and develop effective contacts to assist in setting up products, ordering processing and decision making by communicating professionally with management.

•Proficient in explicating desired products and services to customers in a clear, concise and timely manner.

•Proficient in mitigating financial losses, negotiating and reaching customers needs, preventing business interruptions to Family Dollar.

•Network and develop effective resources to assist in store task and decision making.

Ramp Agent 7/2007 - 5/2008 Delta Airlines

Charlotte, NC

•Loading and unloading luggage rooms receiving and tracking luggage if needed.

•Dispatching planes and making sure that aircrafts are clean before use.

Giant Food Stores 6/2006 - 7/2007 Produce Clerk

Gainesville, VA

•Utilize customer service skills to enhance customer’s buying experience.

• Meet and greet customers.

•Team leader over shipping and receiving store products; keeping track and count of store products for inventory purposes.

•Assisting customer needs by asking probing questions, promoting products and services.

•Proficient in explicating services to customers in a clear, concise and timely manner.

Special Skills:

Telephone Reception; Customer Service; Records Management; The Internet; Microsoft Office

EDUCATION: Mannings High School, Westmoreland Jamaica

Excelsior Community College, Kingston Jamaica

References:

Available upon request.

Contact this candidate