Customer Service Sales

James O Williams Jr.

**** ******* ** #* ~Mesquite Tx 75180

972-***-**** ~***********@*****.***

Objective

A technical position that will utilize my experience with personal computers that includes installing software programs, troubleshooting various

operating systems and hardware components

Qualifications

Problem solve hardware and software issues, excellent organizational, written,

and verbal communication skills, also a team player.

Technical Skills

Hardware

• Identify major computer components on a PC

• DOS and Linux/Unix command line interface

• Perform remote installations

• Edit the windows registry

Server

• TCP/IP protocol suite (Intermediate)

• Create Active Directory forest

• Install a Microsoft Server 2008

• Command line interface to add new users, groups or organizational units

• Enable remote access services in a Linux environment

• Identify interfaces on Cisco routers

• Microsoft network Database

Education

ITT Technical Institute – Richardson TX 2009 to 2011

Associate Applied Science

Information Technology- Computer Network Systems

Achievements

• NTHS (National Technical Honors Society)

• Dean’s List (summer of 2009)

• Highest Honors (summer of 2009 and spring of 2010)

• Perfect Attendance (spring of 2010)

Trinity Valley Community College 1993 to 1994

• Communications

Eastfield community college 1994 to 1995

• Communications

Work Experience

DHL WorldWide Express Sept. 1999 to 2006, Dallas Tx.

• Took responsibility for project

o Making sure loading container has the right weight amount

o Signing off on load sheets

• Handling million dollars airplane (coming in and going out)

o Backing aircraft onto runway

o Marshal in aircraft

• Customer service

o Giving customers package at the time of request

• Handling High Volume Package

o Off the aircraft putting into the right location

Aegis Communications- telemarketing Sept. 1998 to Aug 1999, Mesquite Tx

• Supervisor (manage 20 to 30 people)

• Train employees on product knowledge

• How to handle irate customers

• Good communication

Edwards Blanks and Associate- telemarketing Oct. 1996 to Jan. 1998, Mesquite Tx

• High volume calling

• Customer service

• Credit card sales

• Supervisor (manage 20 to 30 people)

Movie Magic July.1994 to Jan 1995 Dallas Tx.

• Arrange movies in correct order

• Customer service

• Handling money

References upon request

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