Customer Service Assistant

MELISSA MERRYMAN

302-***-**** (C)

***************@*****.***

LinkedIn profile: http://linkd.in/t2VeJa

OBJECTIVE:

To secure a challenging position where I can apply my 10 years of hospitality and customer service experience in a customer-facing role. I thrive in dynamic, fast-paced environments and have a passion for meeting new people and building long-lasting relationships.

EMPLOYMENT:

June 2011 – Ongoing Human Resources Recruiter – The Knowland Group

Headhunter for cutting-edge hospitality software company, working with management executives to fill critical roles within the organization

• Adept at quickly building rapport with hospitality professionals within the industry on a national level

Conduct internet and telephone research to find out pertinent information on talent competitors, talent acquisition, recruitment, and employee onboarding

Proficient at utilizing social media for recruitment efforts and brand promotion (LinkedIn, Facebook, Twitter, Indeed)

Act as a brand ambassador, attending conferences and tradeshows for recruitment efforts

2003 – Sept 2011 Cart Assistant – The Rookery Golf Club

Provide exceptional customer service and ensure positive leisure experience for golf clientele

Active role in orchestrating golf outings and tournaments

Provide training for new employees

2009 – June 2011 Chiropractic Assistant – 1st State Health & Wellness

Conducted one-on-one rehabilitation sessions with patients and administered therapeutic modalities under instruction of Chiropractor

Performed administrative/clerical duties such as ordering supplies, answering phones, scheduling patients, etc.

2007 – 2009 Assistant Manager/Personal Trainer – Snap Fitness Gym

Responsible for entire facility oversight including membership sales and account management. I also worked one-on-one with clients to achieve their personal fitness goals. Worked part-time while completing Bachelor’s degree

MELISSA MERRYMAN

302-***-**** (C)

***************@*****.***

LinkedIn profile: http://linkd.in/t2VeJa

TECH SAVVY:

Proficient with MS Office Suite including Excel, LinkedIn, Facebook, Twitter, Navicus Applicant Tracking Software, FORE! Golf software, Knowland Group’s intranet, CMS systems and software products, etc.

EDUCATION:

Wilmington University –Currently pursuing Master’s in Human Resource Management

o Current GPA of 3.96

o Currently writing Thesis: “The Importance of Employee Health & Wellness Programs and Effect on ROI”

University of Delaware – Graduated 2009

o B.S. Fitness Management, graduated cum laude with 3.67 GPA

o Business Certificate

REFERENCES AVAILABLE UPON REQUEST

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