Customer Service Administrative Assistant

Amanda R. Campbell

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*** ******** *** ** ****: 616-***-****

Grand Rapids, MI 49546 Cell: 616-***-****

OBJECTIVE An administrative position that will allow me the opportunity to demonstrate how my skills and experience can benefit operations

EDUCATION Davenport University, Bachelors in Management: Business Administration, Anticipated: May 2011

Grand Rapids Community College, Associates in Arts, 2001

QUALIFICATIONS Exceptional Leadership Qualities, Creative, Quick learner, Assertive, Dependable, Excellent Customer Service skills, Cash handling, Supervising and scheduling staff of various sizes, Inventory Control and budget management, Excellent Communication Skills, Proficient in Microsoft Office

EXPERIENCE Creative Dining Services: Prince Conference Center at Calvin College

Event Coordinator 1/08 to Present

• Coordinated details for conferences and events

• Responsible for scheduling conference space efficiently

• Communicated all details to ensure successful events

Rooms Division Supervisor 9/06 to 1/08

• Responsible for front desk and housekeeping operations

• Revised procedures to streamline operations

• Responsible for effective and efficient use of budget dollars

Front Desk Supervisor 9/02 to 9/06

• Responsible for accounting

• Created and implemented policies and procedures to establish a smooth and efficient operation

• Co-Chair on the buildings Safety Committee

• Inventory and order office and marketing supplies

Petra Box Office Manager 12/04 to 8/05

• Created all policies and procedures for a ticket office that had not existed before

• Sold over 63,000 tickets to the Petra: Lost City of Stone exhibit, maintained total ticket sales in an Excel spreadsheet and reported to the Petra Steering Committee

• Worked with area attractions to establish tour packages to assist in making the exhibit a success for Calvin College

Steelcase

Administrative Assistant 10/05 to 12/07

• Assist the Vice President with daily functions; making appointments, telephone communication and writing correspondences

• Reworked an inefficient filing system to make it easier to access all files

Retail Supervisor and Management Experience 4/99 to 4/02

ACHIEVEMENTS Who’s Who in North America - 1998

Junior Achievement VP of Production Runner-up – 1997

Junior Achievement Outstanding Achiever – 1996 & 1997

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