Technical Support Project

Karthik G

Mobile: +91-979**-*****

E-mail: **********@*****.***

Objective

To associate myself with an organization which has potential for future growth and ample scope of learning and further enhances my skills through constant learning and to meet the challenges at work.

Professional Synopsis

• A result oriented profession with exposure to Project Transition, Quality and Operations management.

• Proven track record of excellent Project Management, driving metrics and maximizing performance by effectively managing and allocating resources.

• Excellent communicational, analytical, inter personal, and problem solving skills with the ability to work in multi cultural environment.

Education Qualification

 B.TECH in Information Technology (2002-2006) from Kongu engineering college. (affiliated to Anna University)

 A.I.S.S.E from STATE board (ST Johns Mat H.S.S)

 A.I.S.S.S.E from CBSE (ST Johns Senior Secondary)

Software Proficiency

Languages : C, C++,

Office Tools : MS Word, MS Excel, MS PowerPoint

Operating Systems : MS DOS, Windows98, 2000, XP, Vista

Experience

June 2006 to December 2009 Allsec Technologies Limited, Chennai

Senior Customer Support Officer.

January 2010 till date Sutherland Global Services, Chennai.

Senior Technical Support Executive.

Current CTC: 2.85 lacs

Senior Customer Support Associate

• Worked in a Voice process for a leading Credit Card Company in UK.

• Consistently met targets and ensured top performance leading to fast growth

Senior Technical Support Executive

• Worked in a non-voice process for a leading Anti-virus product (Norton).

• Consistently met targets in drafting E-mails.

Achievements

• Awarded Best Associate in May 2008

• Awarded Best Associate on Customer Satisfaction April 2009

Personal Profile

Name : Karthik Gunaseelan

Father’s Name : S.Gunaseelan

Nationality : Indian

Date of Birth : 6 Aug, 1984

Hobbies : Reading, Sports, Online gaming

Languages Known : English and Tamil.

Current employer : Sutherland Global Services.

Place: Chennai Karthik Gunaseelan

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