Customer Service Manager

OBJECTIVE

To utilize my diversified education and skills, in the clerical and medical fields, to benefit your organization. As a lifelong learner, I am eager to obtain additional training for growth opportunities within your organization. I am dependable, hardworking, and willing to go the extra mile in providing courteous, professional and quality service.

SKILLS

Computer Office Social

Anixter Mainframe Business Correspondence Inter-cultural Communication

Galaxy Security Copy Machine/Fax Program Coordination

Internet Credit Reports Photography

Lotus Notes Customer Service Public Speaking

Microsoft Excel Multi-line Phone Travel Experience

Microsoft Word Payroll/Time Cards

Microsoft Powerpoint Postage Machine

EDUCATION

Baker College, Flint, Michigan USA = 2009 – Present

Presently enrolled in Baker College’s Registered Nursing Program. Completed courses include holistic nursing, human anatomy/physiology, medical terminology, pharmacology, conflict management and nutrition

Mott Community College, Flint, Michigan USA = 09/1991

Associate Degree in Arts

Associate Degree in General Studies

Flint School of Therapeutic Massage, Flint, Michigan USA = 09/1998

Certification-Massage Therapy

Mott Adult High School, Flint, Michigan USA = 05/1986

Certification-Emergency Medical Technician-Basic

EXPERIENCE

Clinical Massage Therapy, Flint, Michigan USA 09/1998 – Present

Provide clinical massage therapy, pressure point therapy and reflexology to clients by appointment.

Anixter, Inc., Reception-Clerk, Flint, Michigan USA 12/2006 – 08/2009

Duties included answering/managing calls on a multi-extension line and interaction with clients/vendors in a courteous and professional manner. Office duties included filing, freight claims processing, cooling/heating systems operations and the order/purchase of supplies. Assisted Operations Manager with payroll and various vending accounts. Managed incoming checks, invoices. And building security access. Computer programs utilized were Anixter Mainframe and AL-I, Galaxy System, Lotus Notes, Microsoft Excel, Microsoft PowerPoint and Microsoft Word.

Allied Mortgage, Loan Officer = 05/2004 – 12/2006

Duties included originating and processing mortgage loans. Obtained Credit Reports and financial information to establish eligibility for mortgage loans. Coordinated with Banks, Lenders, Real Estate Agents, Title Companies and Underwriters to finalize and disperse loans.

Manpower Temporary, Clerk-Manpower Tiffany Award = 05/2004 – 12/2006

Duties included customer/client reception and operation of multi-line phone. Assisted with business correspondence, data entry, file organization, gathering and organizing information. Computer programs utilized were Excel, Microsoft Outlook, Microsoft Word and WordPerfect

Data2Logistics, Customer Service Bilingual Representative = 06/200*-**-****

Duties included customer/client in English and basic Spanish. Operation of multi-line phone, business correspondence, data entry and file organization. Computer programs utilized were Excel, Microsoft Outlook, Microsoft Word and WordPerfect

Louhelen Retreat & Conference Center, Hospitality = 05/1999-12/2000

Duties included assisting Manager with the preparation/planning of hospitality for 25-200 guests. Responsibilities included preparing/cooking meals and preparation for banquets. Responsible for the preparation and organization of dormitory rooms. Assisted with the supervision and training of volunteers.

AFFILIATIONS

5/2005-Present Inter-Faith Committee of Greater Detroit/Clergy Representative

ADDITIONAL INFORMATION

Additional college classes include AED/CPR first aid, computer essentials, interpersonal relations, public speaking and sociology. I am willing to seek additional training.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate