Project Manager Engineer
Resume:
Duane E. Thomas, MCP
*****.******@***********.***
Summary
Information Technology Engineer
Seasoned IT professional with documented years of experience. Client focused, extremely detail specific, results orientated professional with solid and verifiable success in the areas of hardware and software implementation, technical support, detail analysis on various software applications, collaborative environments, multimedia technologies, and computer security. Additional strengths include business process analysis, database management, workflow design, training, proposal production management, requirements gathering/development as well as building and maintaining strong customer relations.
• Disaster Recovery
• Organizational Improvement
• Regulatory Standards
• ISO 9001
• Project Management
• Vendor/Customer Relations
• Executive Management
Technical Skills
Software: Microsoft Office 2003,2007,2010, Word, Excel, PowerPoint, Project, Visio, SQL, Microsoft SQL, Microsoft Access, Report Creation and Data Retrieval, Windows 7, Windows XP Professional, Windows 2000 Professional, C, C++, Basic
Hardware: Dell, HP, Sony, Cabletron, Cisco, 3Com, AT&T switches and routers, Sonic Firewall, Fiber meter equipment, Extron video distribution amplifiers, switches, Integrators, Inline product solutions for A/V distribution, Tandberg, and Polycom video conferencing equipment, Lightwave equipment for visualization and collaborative data modeling and design, NEC, JVC, Toshiba, 3-Com and Proxima projection systems, Vbrick embedded video network appliances.
Network Software/Communications: Microsoft Server 2008/2003/2000, Windows NT 4.0, Microsoft Exchange 5.5/2003 Proxy Server 1.0/2.0, Internet Information Server, TCP/IP, Active Directory Services(ADS) Bridges, Firewalls, Routers, Wireless technology Modems, Fiber Optic, VMWare, Lanview, HP Openview, Sitelock, OnTime, GroupWise, GroupWise Remote, cc:Mail
Operating Systems: Testing Tools: Network Management tools, sniffers, Fiber meter equipment, Norton Utilities, PK Utilities, Spinrite, various tone generators.
Professional Experience
DLS Engineering Associates Inc.,
Corporate Headquarters
Virginia Beach, Virginia
January 2008 - Present
NETWORK ENGINEER
• Responsible for 100% availability of the Corporate IT infrastructure supporting over 300 employees. Commensurate budget responsibility, connectivity and operational availability of off-site locations. Responsible for providing MIS hardware, software, budgeting and personnel recommendations for eight or more proposal submissions per year. Experienced in Microsoft Small Business Server 2003, Microsoft Exchange server 2003 and SQL Server 2000/2005, Windows XP and Vista OS, Microsoft Office 2003/2007. FireBox VPN & Firewall technology. Design and implementation of LAN/WANS and Dell managed switches
• Owns project scoping, resources, and design integration requests and engages with lines of business to determine solution strategies.
• Successfully builds and maintains client/customer relationships that lead to efficient and integrated creation of high-level conceptual solutions to call center telephony configurations.
• Develops high-level milestones, test plans, scope and change control documents, ECRs, and change controls that support the design specifications and the telephony solution.
• Conducts testing of the designed solution and responsible for scheduling and coordinating code changes to the production environment.
• Primary technical point of contact for all technology related projects.
Automation Precision Technology LLC.,
Corporate Headquarters
Norfolk, Virginia
March 2004-January 2007
NETWORK ENGINEERING MANAGER
• Managed the corporate organization's local/wide area network, maintained hardware and software, monitored network to ensure availability of all systems to authorized users. Performed system maintenance, supervised and directed other support services personnel, coordinated with outside vendor support for all hardware warranties on leased equipment. Planned, coordinated, and implemented network security measures. Monitored security cameras over the network, participated in internal investigations, and administered the Rapid-Eye digital video remote access solution.
• Provided technical writing for contract proposals in logistics, mobilization/ demobilization, and procurement.
• Project manager and technical lead for: Deltek online time sheets, Web mail implementation, Corporate website administration, implementation of collaborative data share environments with outside teaming partners, Online training.
• Project manager and technical lead for: Deltek online time sheets, Web mail implementation, Corporate website administration, implementation of collaborative data share environments with outside teaming partners, Online training implementation with the DCJS (Department of Criminal Justice Services), and video and audio conferencing solutions.
• Saved the company money through contract negotiations with vendor services, implemented a hardware equipment refresh plan with the Salvation Army so that APT could write off donations, gaining maximum value for hardware, savings to the IT department operational budget, and lowering TCO.
• Provided studies, surveys, interview data, and analysis to senior management, physicians and staff that was used to determine service levels and operational approaches.
• Actively participated in the winning of a 1.3 billion dollar federal proposal.
• Project lead for ISO 9000 certification for the Technology Department.
• Principle developer for APT’s DCJS on-line training and recertification eLearning Portal.
• Instituted the necessary management infrastructure to support the implementation of CounterPoint software at the corporate level.
HEALTH CARE NETWORK ENGINEER
October 2003 – March 2004
• Worked with the site Supervisors of the I.S. Technology group and other I.S. staff to install, support, troubleshoot, and maintain Maryview Health Corporation’s various wide and local area network devices and applications ran on those networks.
• Researched and documented a compliance reporting process by creating end-user business flows, documented the processes data and created an alternative reporting solution decreasing the report process by 50%.
• Consulted on new projects that utilized the Heat reporting tools, conducted system troubleshooting and tracked system issues related to functionality and reporting.
Keane, Inc.,
Smithfield Foods, Inc.
Smithfield, Virginia
December 2002 – October 2003
INFORMATION TECHNOLOGY CONSULTANT
• Developed client reporting that was tracked against the project schedule for a Virginia State-Wide project that included; messaging services, data center services and HP Open View.
• Built and sustained internal and external customer relationships.
• Liaison to internal and external clients, business unit functional areas and project development teams as well as promoted communication among project resources to expedite issue resolution and process improvement.
• Prepared presentations and late task reporting to senior management on a weekly basis.
Keane, Inc.,
Amerigroup, Inc.
Virginia Beach, Virginia,
Network Mgt. Group
November 2002 – December 2002
ENGINEERING CONSULTANT
• Responsible for managing the Best Practices tied to strategic initiatives and major business objectives.
• Responsible for Microsoft Windows XP Professional scope, design implementation and deployment to 2000+ workstations.
• Provided testing procedures, deployment and modification of Symantec Ghost images.
• Responsibilities also included post deployment end-user support to include Windows XP Professional, network connectivity, Microsoft Office XP and various other client application software products.
• Identified current and future processes that led to operational efficiencies.
Keane, Inc.,
Newport News Shipbuilding
Newport News, Virginia
July 1996 – November 2001
NETWORK ENGINEER
• Responsibilities included configuration of switches and routers, troubleshooting of installed devices, network security, monitoring and identification of problem areas, new hardware installations to support the network backbone, reconfiguration of Vlan assignments as requested, recommendations for network performance improvements, and coordination with contractors for new fiber installations.
• Worked in the areas of A/V distribution, video over IP, video teleconferencing, and visualization.
• Interacted with UNIX team members for design strategies, technology and hardware improvements for new and existing conference rooms.
• Tested stereo scoptic 3-D technology using Lightwave solutions for product modeling.
• Tested and evaluated hardware product lines for secure and unsecured visualization sessions in conference room settings.
• Troubleshot and resolved all audiovisual equipment problems.
• Member of the design team for the installation and maintenance of multimedia and video teleconferencing equipment in Vassic and Bldg. 903.
Education & Training
UNITED STATES AIR FORCE
Presidential Honor Guard
Security Specialist Course
Non Commissioned Officers Preparatory Course
Honorably Discharged Veteran
Masters of Science- MSIS, Computer Security Management
STRAYER University, Chesapeake, Virginia
Completion: March 2012 GPA. 4.0, Dean’s List
Bachelors of Science- BSIS, Networking
STRAYER University, Chesapeake, Virginia
December 2009
Associates in Electronics & Computer Technology,
TESST Electronics & Computer Institute, Alexandria, Virginia
Completion: November 1992
Network Security I: Policy, Administration & Firewall/ Network Security II: Integration & Implementation/ Network Security III: Applied Security/ CISSP Prep Course,
Global Knowledge, Arlington, Virginia
August 2004
Crestron Commercial Systems Design
Crestron Technical Institute
Rockleigh, New Jersey
January 2000
Extron Interfacing, Switching and Distribution
Extron Institute School of A/V Technologies
Anaheim, California
May 2001
Federal Government Contracting
Tidewater Community College
Virginia Beach, Virginia
April 2010
National Contract Management
NCMA
Norfolk, Virginia March 2010
Certifications/Licenses
Microsoft Certified Professional (MCP)
Certified Netware Administrator (CNA)
Certified Private Investigator (DCJS) VA
Additional Technologies
• Microsoft
• Novell
• Crestron
• Cisco
• Extron
• ASPECT
• Avaya
• Novell
• Crestron
ASPECT
• ICM
• AVAY
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