Customer Service Data Entry

Tiffany Henry

*** ***** **** **

Ovilla, Texas **154

214-***-**** Cell

****************@*********.***

Objective:

To obtain a position that offer challenge and growth with opportunities to enrich my knowledge and skills while contributing my best to the company I work for.

Education:

Texas A&M Commerce (B.S.) Commerce, Texas Graduate

PCI Health Center Irving, Texas Graduate

Professional Experience:

Methodist Charlton Medical Center Dallas, Texas 2009/2012

Financial Counselor II

Insurance Follow/Up; Verified Insurance; Verified Medicare/Medicaid; Read EOB’s; Submitted Insurance Claims; Arranged Payment Plans; Posted Payments; Cash Drawer; Data Entry (ICD 9/CPT coding).

Registration Representative

Registered Patients; Scheduled Patients; Answered Incoming Calls; Trained New Employees; Greeted Patients.

VarTec/Excel Telecom

Circuit Provisioner II Dallas, Texas 1999-2009

Maintained large workload; Prepared and transmitted Access Service Requests to LEC’s; Tracked and monitored provisioning stages from beginning to end; Managed internal escalations; Prepared and provided weekly reports to appropriate organizations within company; Completed work in Granite for OCn, DS3 and T1 circuits Trunks, and Cell site facility builds, including circuit segments, paths, and equipment; Ordered approvals, created and submitted access and special service requests (ASR‘s), (FOC’s) (DLR’s) and network routing; Tracked utilization of existing DS1/DS3 facilities and implement utilization regroom/rehome projects for cost savings opportunities; Managed Projects; Trained fellow employees; Initiated billing process for customer’s order; Processed disconnect orders for all markets T1 and T3 circuits through Verizon’s/Frontier portal and AT&T Access ordering in support of markets; Tracked progress of all orders until completion in order to meet or exceed company Telco cost savings objectives; Updated tracker weekly with all orders; Submitted more than 1,700 service inquires and firm orders for T1 and T3 circuits through Verizon’s ordering portal in support of Switch upgrades; Placed supplemental orders as needed to account for movement, disconnection, addition, and re-scheduling of installation for T1 circuits; Managed every aspect of timely installation of non-routine circuits to include troubleshooting with Verizon field engineers and switch managers.

Circuit Provisioner I Dallas, Texas 1995-1999

Prepared and transmitted Access Service Requests to LEC’s; Assisted in development of Provisioning Mission Statement; Assisted in Quarterly Team Summit Presentation.

Administrative Skills:

General Administrative/Clerical Duties(Computer Skills; NORAD; Provision; Implementation; Circuit; Data Entry; Customer Service; Microsoft Word, Excel, Power Point)

Contact this candidate