Manager Customer Service

Latoya R. Cosby

**** ******* ****, ******* ** ***18

***********@*****.***

662-***-**** (Please leave message if no answer)

Career Profile

Consistently successful in controlling costs and improving net profitability while continuing to support critical operations.

Background includes procurement responsibility up to $1 million annually.

Diplomatically resolved customer\coworker\vendor complaints on an as-needed basis.

Excellent communicator with a good attitude and sense of humor.

Possess strong research and analysis, organization, and decision-making without supervision abilities. PC proficient with Microsoft Office, Internet Explorer, Lotus Notes, TranCollector and PeopleSoft.

Experience profile

14 years customer service experience

9 years clerical experience

5 years shipping/receiving experience

5 years Data Processing\Entry experience

4 years management experience

3 year purchasing experience

3 years bookkeeping experience

3 years accounting experience

2 years financial experience

1 year production scheduling experience

JOB RELATED SKILLS

Skilled at learning new concepts quickly, working well under pressure, and communication ideas clearly and effectively.

Strong administrative, shipping\receiving, and purchasing background combined with excellent communication skills.

Demonstrated achiever with leading successful teams, managing day to day business practices, and exceptional knowledge of scheduling and planning.

Strong leadership skills and the ability to communicate effectively at all levels.

Practical knowledge and experience using Lean Materials Management principals.

WORK EXPERIENCE

Batesville Casket Company Dates Employed: 07/2007-9/2011 Batesville, MS 38606

Supply Chain Coordinator (Material Specialist)

Diligently monitored daily inventories of raw materials, WIP, and finished goods to ensure availability to meet production needs

Assisted in maintaining appropriate inventory levels for various materials and participate in physical inventories

Entered and maintained accurate records in JDE and Excel daily

Communicated effectively with Corporate Logistics, Operations, Quality Control and Material Control, to prevent scheduling issue from occurring

Ensured compliance with all plant policies and procedures to achieve plant/department goals for Safety, 5S, Quality, Cost, and Productivity

Successfully developed, communicated and implemented key controls, processes and operating procedures, which improved shipping and receiving within 3 months.

Responsibly purchased all wood\non-wood casket parts from over 120 vendors and suppliers.

Batesville Casket Company Dates Employed: 03/2006-07/2007 Batesville, MS

Batesville Casket Temporary (Material Specialist-warehouse office clerk)

Light supervision for warehouse associates.

Answered phones (primary contact for the warehouse location)

Was responsible for auditing all paperwork for outbound/inbound shipments to the warehouse. Conducted cycle counts to control and\or maintain inventory levels.

Responsible for assisting the purchasing manager including which included purchasing and receiving duties.

Was responsible for communicating any shipping, receiving, or quality issues with plant-to-plant or outside vendors.

Responsible for, but not limited to, all other special projects assigned by management.

Cash Tyme, Cash Advance Centers Dates Employed: 10/2003-11/2004 Batesville, MS

Branch Manager

Grew branch 150+ checks within my first 6 months as manager.

Was responsible for projecting all budgets for the branch.

Was responsible for managing and creating a work schedule for all branch associates.

Was responsible for approval of all new, active, or inactive accounts.

Played a major role in collections and field calls to all past due, delinquent, and charge-off accounts. Ordered, stocked, and inventoried all office and marketing supplies.

Was responsible for daily, weekly, monthly, and annual auditing of branch.

Was very successful at cohering with federal and state regulations and compliances from an audit stand point.

EDUCATION

Science in Healthcare Administrative Services Colorado Tech. University Exp. Gd. Date 6/2013

Diploma Charleston High School Charleston, MS 5/1998

AVAILABILITY Day Shift Only willing to relocate and is preferred

References and Letters of Recommendation available upon request.

Contact this candidate