Customer Service High School

Amy D. Deem

*** ******* **, *****, **** *****- ***.****@*****.***- Tel: 330-***-****

Personal Statement

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Transportation industry, I love to learn, and am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Work Experience

Corporate Account Specialist (Sept. 2009-May 2010)

YRCW, Akron, Ohio

Supported Corporate Account Specialist in submitting AB files to add pricing, update contracts, and established new customers in the system. Assisted customers with rate quotes, track shipments to encourage a successful on time delivery. Maintained emails, faxes, and phone calls to effectively handle requests.

Corporate Customer Service (March 2005- Sept 2009)

YRCW, Akron, Ohio

Responsible for establishing successful new Nike and Converse store openings. Conducted team meetings with my account managers and terminal managers to develop a strategy to have a seamless, proficient delivery. Consistently developed strong, sustainable relationships with account clients for each new store opening. Continually tracked freight.

Inside Sales Assistant (June 2000-March 2005)

YRCW, Akron, Ohio

Fluently and professionally answered calls for Volume Sales, Time Critical and International. Calculated rate quotes for shipping freight. Worked with terminals to successfully develop a plan for an on-time delivery. Exceptionally coached and mentored new employees. Exceeded daily team goals for calls per hour and rates per hour. Adequately handled emails and faxes. Filed and distributed papers.

Education

Certificate

Adult Selective Skills Enrichment Training, Akron, Ohio (Jan.2000-May 2000)

Valedictorian

Comprehensive business Math and English, Accounting, Human Relations, career development, keyboarding, employment testing, Microsoft Windows, Word, Excel, Powerpoint and Access.

High School Diploma

Central-Hower High School, Akron, Ohio (Sept. 1994-June 1995)

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