IT Manager, Project Manager, Business Analyst

IT MANAGEMENT & CONSULTING

Expert in CRM Technology Solutions

Results-driven professional highly skilled in e-CRM, e-business consulting, and project management. Extensive expertise in full cycle project planning, design, and implementation. Expert in needs analysis, design, and implementation of custom CRM solutions to improve client market share and profitability. Decisive and self-motivated leader with proven ability to lead and develop high-performance teams. Core competencies include:

Project Management -- Team Leadership -- Applications Development

Client Relations -- Problem Solving -- Systems Integration

TECHNICAL EXPERTISE

Visual Basic

.NET

SQL Server

XML

ASP

Pivotal CRM

Crystal Reports

Office

CERTIFICATIONS

Microsoft Certified Professional (MCP)

Certified Pivotal Administrator

RECENT PROJECT HIGHLIGHTS

Restructured and rebuilt extranet CRM software application for Atlanta-based B2B software development firm. As primary Relationship Manager and technical resource, consulted with client to determine business needs and redesigned system to allow customer and partners to perform self-service activities. Project successfully completed on time under compressed timeline.

Designed and implemented custom CRM solution for NYC-based prime brokerage firm. As Senior CRM Consultant and technical resource, redefined client sales and marketing business processes and developed solution for scalable use across entire sales and marketing divisions.

Led sourcing and implementation of a thin-client CRM solution for leading national contact lens manufacturer allowing efficient real-time access. Additionally developed custom applications to integrate client's inventory management and order entry processes to back-end legacy system.

Led development team to integrate a leading CRM package into medical supply company's existing legacy system. Solution created a seamless order entry process and effectively addressed combined needs of customer service, sales, and marketing divisions.

Provided key design and construction consulting in software development company's re-configuration of existing CRM package to meet sales and marketing requirements. Streamlined internal processes through additional development of a VB application interfacing the existing SQL database with the re-designed CRM tool.

As Senior Consultant and Team Leader, led development and implementation of a thin-client CRM tool to meet the growth needs of a major insurance company's operational center. Thin-client approach allowed sales teams to access database, provide quotes, and complete underwriting tasks remotely.

PROFESSIONAL EXPERIENCE

Independent Consultant, USA ? 2001-Present

Senior Consultant Red Clay Consulting, Atlanta, Georgia ? 2001

Senior Consultant One, Inc., Atlanta, Georgia ? 2001

Senior Consultant Power Ten Group, Inc., Fort Lauderdale, Florida ? 1999 2000

Senior Consultant Inteletek, Inc., Fort Lauderdale, Florida ? 1998 1999

Programmer / Analyst Immuno Laboratories, Fort Lauderdale, Florida ? 1996 1998

EDUCATION

Associates Degree Computer Programming

Florida Computer & Business School, Miami, Florida

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