Manager Customer Service

Howard Hassan

**** ***** ******* *-* Brooklyn, NY 11230

e-mail: ************@*****.***

Summary:

• 20+ years in retail and wholesale management & operations.

• 20+ years experience in recruiting, training and supervising employees.

• 3 years as a professional logistics and warehouse manager.

• Adept at negotiations, mediation and problem solving.

• Able communicator and facilitator.

EXPERIENCE:

Hands-on LOGISTICS MANAGER, BLUE & WHITE FOODS, 2008 –2010

• Responsible for the shipping and receiving of $25+MM of frozen, refrigerated and dry foods

• Initiated and maintained open communication with sales and marketing.

• Managed Customer Service department to improve communication and increase sales.

• Set general procedures for warehouse operation including picking procedures and safety issues.

• Hired supervisors, warehouse personnel and negotiated wages.

• Interviewed & selected contractors to build 10,000 S.F. freezers plus 5,000 S.F. refrigerator.

• Negotiated all costs and supervised all work such as racking and electrical contractor.

• Managed leasing of all warehouse equipment – forklifts, power jacks, etc.

Manager, KLEIN’S CONFECTIONS Brooklyn, NY 2001 – 2008

• Transformed an existing company into a smooth functioning and revenue-producing operation by implementing tight policies and procedures.

• Recognized for establishing and maintaining key relationships with decision makers, executives and individuals from diverse backgrounds.

• Reviewed and analyzed market conditions to meet corporate client’s budget considerations, volume potential and pricing schedules.

• Negotiated services to meet company’s profit objectives.

GENERAL MANAGER, THE BASKET SHOP New York, NY 1985 – 2001

• Re-opened and returned to profitability an existing retail business; creating a niche market sales approach.

• Sourced vendors negotiating advantageous cost, shipping and payment concessions.

• Re-merchandised the showroom to maximize inbound traffic while expanding the existing customer base.

ACCOMPLISHMENTS:

• Generated $1,200,000 in new sales revenues with residuals.

• Opened significant new accounts such as El-AL, Skadden Arps, Merrill Lynch, & Axa

• Transformed existing company to profitability.

EDUCATION:

Kingsborough Community College: Business administration

Completed one (1) year of study towards a degree program.

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