Customer Service Sales
Resume:
Employment History
CUSTOMER SERVICE REPRESENTATIVE
Mayra Roman
Ft Lauderdale, Florida
March 2007 to Present
Cruise.com
Work from home as a remote agent answering calls. Service new and existing booking by conducting Email exchanges, research, payment collection, insurance sales and accounting issues. Reaching resolution for every call is always the ultimate goal.
MARKETING AND SALES REPRESENTATIVE
Miramar, Florida
June 2006 Nov 2006
FG Wilson
Managed accounts for generator parts fulfillment company. Conducted follow up projects for purchased items. Created a list of Potential clients. Researched technical information on part numbers and offered literature to the customer. Verified that the part number was correct by looking up the purchased generator and parts history. Prepared quotes and invoiced all sales. Determined mark up percentage based on the volume and purchase history with the company.
CUSTOMER SERVICE REPRESENTATIVE
Oct 2004–July 2006
NTI IRS Call Center
Boston, MA
Entering and verifying information for quality assurance. Disposition of phone calls, order feedback and order entry reports. Fulfillment of orders for: IRS forms and Publications.
VACATION PLANNER
Feb 2005-July 2006
Norwegian Cruise Lines
Miami, FL
Offering Customer Service by providing Information to Travel Agents and Direct Consumers. Meeting Sales Expectations while maintaining a high level of Customer Service. Processed payments, refunds, inquiries and Reports on accounting issues.
SENIOR MARKETING AND SALES REPRESENTATIVE
Feb 2000-Feb 2003
Purchasing Service Group
Miami, FL
Broadband Industry product distribution to South American and Caribbean Islands. Provided high level of Sales, Marketing, Technical Support and Customer Service. Conducted product research, product training, and routine updates. Completing orders with no room for error as orders where shipped to foreign countries and shipping was a big expense. Increased sales on a monthly basis, Marketing was done by visiting trade shows and staying in touch with our customers. Answering all inquiries by Internet and by phone. Supervised employees and participated in the hiring process of new sales representatives.
MARKETING & SALES COORDINATOR
TDC Events
May 1998- Feb 2000
Miami, FL
Trade Show Sales for Broadband Industry sales. Actively involved in all Marketing, Sales and organizational functions. Conducted sales of booth space and sponsorships for the technical sessions conducted during the shows. Preparation of promotional items through specialty distributor. Monitored payments, promoted the show by visiting shows that were conducted all over the U.S. and Puerto Rico.
CUSTOMER SERVICE REPRESENTATIVE
Humana Health Care Plans
1995-97
Miramar, FL
Inbound and Outbound Customer Service Representative. Received all incoming calls that were member originated. Provided claim status, benefits information, Assisted Medicare members with status on quality and accessibility issues. Follow up with necessary while following strict Government rules that were in place for the Humana Medicare Program.
CUSTOMER SERVICE REPRESENTATIVE
Humana Health Care Inc
1995
Louisville, KY
Received approximately 70 calls per day. Verified sales agent quality of service by providing potential members and sales agents with questions on a recorded line. Insured that both had full understanding of policies and procedures to avoid fraud. Information was then documented and forwarded to the appropriate departments. Served as company’s Spanish speaking verifier. Worked with all other languages by utilizing the AT&T language line.
United Parcel Service
1994 Louisville, KY
ADMINISTRATIVE ASSISTANT
Responsible for entering Invoice data, such as: value, contents and special package codes. Information entered and transferred in a timely manner to allow customs clearance in Canadian ports and expedient delivery.
Computer Skills:
Experience working on a Windows environment with daily use of Microsoft Word, Excel, Outlook Express and Peachtree Accounting.
Experience and Skills
Customer Service: Inbound, Outbound, Research, Problem Solving, Sales, Marketing, Promotion of Product, Accounts Payables and Receivables, Assistant Bookkeeper. Excellent; Typing Skills & Fully Bilingual.
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