Manager Administrative Assistant

Melissa Rhodes

*********@*****.***

**** ***** ****** *****, ***. 2426 • Chicago, Illinois 60613 • 773-***-****

PROFESSIONAL EXPERIENCE

A Step Ahead Learning Center- Chicago, Illinois 2010 to present

Teacher

Responsible for lesson planning, observations and carrying out center activities. Daily interactions with parents.

MTR METALS -- Chicago, Illinois 2008 to 2011

Administrative Assistant

Responsible for a wide range of clerical duties including coordinating shipping/receiving schedules, answering phones and transferring calls, assisting customers with the successful completion of purchase orders, expediting freight shipments, data entry and setting up new files in database.

OLD REPUBLIC INSURANCE COMPANY -- Chicago, Illinois 2003 to 2006

Supervisor

Managed office operations on a daily basis; supervised staff members (3-5) responsible for the

accurate processing of licensing papers. Coordinated department training programs; facilitated

performance evaluations and participated in the hiring/termination process.

• Processed monthly bills from service providers/renewal bills from the State of Illinois.

• Participated in the implementation of a new database used for licensing operations as well as

an enhanced filing system for agent hardcopies.

EUCLID MANAGERS -- Elmhurst, Illinois 2001 to 2002

Case Manager

Tasked with processing new business applications and developing reports (daily, weekly, monthly) for submitted/paid cases. Coordinated with service providers, insurance companies and agents.

MIDWEST BROKERAGE -- Chicago, Illinois 2000 to 2001

Life Insurance Specialist

Processed new business applications, obtaining requirements from service providers and ran

illustrations. Composed and provided management with monthly reports (new/paid businesses).

• Assisted new agents in the licensing process; developed office system for new company division.

BROKERS LIFE AND GROUP -- Encino, California 1985 to 2000

Supervisor/Manager

Maintained day-to-day operations; ensured the proper processing of life insurance applications and provided illustrations. Communicated extensively with internal/external sources (insurance companies, service providers, management). Paid bills and handled inventory control.

• Developed and facilitated staff training program.

Other Experience

:

EASTER SEALS -- Chicago, Illinois 2006 to 2007

Master Teacher

EDUCATION

CALIFORNIA STATE UNIVERSITY -- Northridge, California

• M.S. and B.A. in Education

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