Customer Service Representative

ENVIRONMENTAL MANAGEMENT

• Successfully implemented new employee training program • Able to multi-task in a variety of situations

• Dynamic in leading teams, delegating work, enforcing policies and ensuring assigned tasks are completed. • Highly motivated, team player, extremely organized and goal oriented with sharp attention to detail

• Outstanding productivity as a bay coordinator, manufacturing tech and trainer • Excellent Communication and writing skills, Computer and Internet literate

Well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals. Proven to deliver high quality work, excellent team performance, safety and goal achievement with leadership experience within the environmental, manufacturing and restaurant environments. Areas of strength include:

KEY QUALIFICATIONS

PROFESSIONAL EXPERIENCE

CANTINA LAREDO RESTAURANT, GILBERT, AZ. 2008-Present

Authentic Gourmet Mexican Food / Upscale Dining Experience

Customer Service Representative / Trainer

Provided consistent professionalism and dedication by providing impeccable service and a pleasurable dining experience with a friendly demeanor.

• Premier customer service and courtesy provided with a professional attitude while multi-tasking, prioritized workload and anticipating needs and empathizing with diverse customers.

• Organized and supervised server duties throughout shift as well ensure that all tasks were completed

Implemented a training program for new servers, conducted training for all servers on ingredients of menu items and alcoholic beverages and set an example by serving in a friendly manner.

INTEL

(COLLABERA), CHANDLER, AZ. February 2012- June 2012

Semiconductor Manufacturer

Manufacturing Technician

Manage work in process flow, tech and tool utilization, achievement of daily goals, completion of daily reports, interaction with other shift supervisors, maintenance representatives and other bay coordinators.

• Bay Coordinator

• Performed PGV audits after each MDI

• Communicates between engineering and equipment teams to achieve daily production goals, prioritize work flow and preventative maintenance schedules.

• Works closely with the Start Up Management Teams

PRIDE ANIMAL HOSPITAL, CHANDLER, AZ. 2007-2011

Premier Veterinarian Hospital specialize in reliable and compassionate care

Veterinary Assistant

Assisted licensed Veterinary Technician and Veterinarians as needed ensuring that facility and equipment are clean and in good working order; monitored the health of animals in the clinic, provided care and treatment to sick and injured animals and prepared animals for veterinary care and spay/neuter surgery.

• Preformed laboratory tests, x-rays, monitored animals pre and post-surgery for any difficulties.

• Accurately recorded treatments and test results on patient charts and other medical records.

• Maintained inventory of medications, order drugs and treatment supplies.

• Provided a healthy, safe, clean and pleasant environment and facilities for the animals and the public.

EDUCATION

Bachelor Degree in Environmental Technology Management – completion date 12/2012

Arizona State University

G.P.A 3.0

Associates of Arts and Science Degree- 2009

Mesa Community College

G.P.A 3.5

Veterinary Assistant Certificate- 2007

Apollo College

G.P.A 3.8

COURSES COMPLETED

Organic Chemistry

Occupational Hygiene

Environmental Regulations

Safety and Ergonomics

Basic Electrical Safety

HAZCOM

Privacy Essential

Information Security

AWARDS & ACCOMPLISHMENTS

Praised for commitment to continuous improvement

Provided solutions to various production issues

Prefect Attendance Award

Outstanding Customer Service

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