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Customer Service Director

Location:
Arlington, TX, 76133
Salary:
95000
Posted:
November 27, 2012

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Resume:

602-***-**** (*******@*****.***)

Janis Morey Naugle

Director/Researcher/Educator/Strategic

Decision-

Maker,

Ph.D.

Summary

Over the last three decades, education/teaching/training has been an over-arching part of

my professional experience. That experience includes everything from teaching in

schools; to developing the learning outcomes and course content for a master level

graduate class I taught on Strategic Decision-Making; to presenting workshops,

professional trainings, and providing consulting services. Within me is a passion to teach

others to be empowered and inspired. My professional experience also includes research

as I worked on criminal justice substance abuse treatment projects - collecting, analyzing,

and reporting data while on university soft money through federal grant funding. Most

recent experience was a promotion transitioning me from a researcher position to

research administrator. In my role as the Texas Christian University (TCU) Director of

Sponsored Research, I provided leadership for university faculty/staff seeking external

grant funding for research and academic scholarly endeavors. I am looking for a career

where I can use my experience and education to bring about growth and success for an

organization.

Specialties

Experienced Director

Team-approach Leader

Researcher/Research Administrator

Multi-Level Educator/Trainer

Excellent Presenter

Strategic Decision-Maker

Experience

6/2008 - 5/2012

Texas Christian University (TCU), Fort Worth, Texas (www.research.tcu.edu)

Director of Sponsored Research

Spotlighted Achievements:

• Under my four-year tenure as director the office doubled in size (1.5 to 3 full-time

staff) and handled more than 400 grant and contract proposals.

Grant proposals submitted increased 100% (60 to 120); Grants awarded to TCU

•

also increased 100% (26 to 53); and Award dollars increased 78% ($4,523,760 to

$8,028,579).

Average proposal success rates are 20-33% depending on the field. Under my

•

tenure, the TCU success rate for the last 5 years was 46%.

Served on the TCU Institutional Review Board (IRB) for four years.

•

Automated internal processes and procedures with a three-tiered effective

•

electronic grants system.

Raised the visibility of the office and its reputation.

•

8/2001 - 5/2008

Texas Christian University (TCU), Fort Worth, Texas (www.ibr.tcu.edu)

Research Associate & Project Coordinator

Spotlighted Achievements:

• While working full-time at IBR, I began and graduated with a second master level

degree (M.S.) and with a Ph.D. in Experimental Psychology.

• From 2003-2008, I served the Literature Author for "Offender Substance Abuse

Report - OSAR" which was published bimonthly by Civic Research Institute.

• Participated in Toastmasters International and also served in leadership as the

Treasurer. This experience was valuable with the trainings and Power Point

presentations (over 40) given.

• With my colleagues from the IBR, I am co-author on five peer-review

publications such as Criminal Justice and Behavior, Journal of Offender

Rehabilitation, Crime and Delinquency, and the Journal of College Counseling.

• Graduated from the TCU Professional Development Management Institute after

the completion of 10 in-class modules. These include: Customer Service,

Management, and Team Building, among others.

Education

Texas Christian

Experimental Psychology Doctorate

University

Texas Christian

Experimental Psychology Master

University

Educational Psychology University of Georgia Master

Elementary Education Texas State University Bachelor



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