Manager Sales/Customer Service/Marketing/Property Management
Resume:
RACHELLE DIANE FIGUEROA
Riverside, CA 92504
*******@*****.***
SUMMARY
International Business; direct marketing (in-store and outside events); management; computers; great sales and communication skills; excellent interpersonal and leadership abilities; strong organizational and multi-tasking ability; eager to challenge myself and learn new things quickly; hard working; dedicated; persistent; problem-solver; creative; entrepreneurial mentality; willing to relocate and travel; great attitude; persuasive
EDUCATION/AWARDS
St. Mary’s University, San Antonio, Texas
Bachelor of Business Administration in International Business (Fall 2007)
Best Strategy Invitational Distinguished Participant– The Best Strategy Game Online (Spring 2006)
Vice President (pledgemom) of Sigma Sigma Sigma National Sorority (November 2003-2004)
Recipient of Distinguished Service to Greek Life Award for 2003-2004
Greek Life Intern 2003-2004
EXPERIENCE
Assistant Retail Store Manager
AT&T, Gallup, New Mexico, Feb 2011- Feb 2012
Assist store manager in all the daily operations involved in running a corporate retail location.
Sucessfully completed all new hire & management training courses required for compliance.
Motivate reps to hit & exceed daily/monthly quotas achieving #1 spot in area consistently.
Monitor daily customer surveys and performance reports to analyze trends & create ways to improve.
Ensure all reps are compliant with new trainings and promotions required by head office.
Coach and provide feedback to the representatives after performing a skills evaluation.
Perform end of day reports to audit standards & ensure new store resets are complete & accurate.
Troubleshoot customer issues in a friendly and respectful manner.
Check in inventory & perform weekly counts to reduce/prevent shrink.
Maintained a positive attitude while handling larger than normal volumes of inventory, customers, complaints, & longer hours during the transition from Alltel to AT&T.
Help new hires successfully transition from training to the retail store environment.
Assist reps in closing difficult deals or when unsure of how to handle certain transactions.
Assistant Store Manager
Sprint Full Service Retail Store, Corpus Christi, Texas, Oct 2010-Dec 2010
Provide a daily report for the consultants in the regional area to increase sales.
Assist store manager in motivating consultants to hit daily/monthly quotas and goals.
Ensure accurate and timely opening and closing of store.
Monitor Csat surveys and MyMetrics performance reports.
Ensure all consultants are up to date on the new trainings and promotions.
Coach and provide feedback to the consultants after performing a skills evaluation.
Ensure planogram is accurate.
Perform end of day reports and timesheets for payroll processing.
Marketing Manager/Owner (In-store direct retail marketing)
Couture Marketing Group, Inc. (Smart Circle International), San Antonio, Texas, November 2009-August 2010
Responsible for all the duties of running the business from inventory control, sales and marketing to administrative/back office.
Increase positive exposure and sales for several clients in the fashion, cosmetics, auto, nutrition, and gourmet food industries.
Maintain positive relationships w/management of Sam’s club and Costco’s nationwide to successfully run 11 day road shows at no cost to our clients or our company.
Effectively train and manage reps teaching them how to utilize direct marketing systems to maximize sales & exposure for each client.
Educate and coach reps on how to identify their strengths and weaknesses and their territory in order to overcome obstacles & advance through the training program.
Maintain inventory control for several products simultaneously and submit reports for each client weekly.
Actively recruit new hires by posting ads on career sites, interviewing, evaluating and hiring potential candidates.
Troubleshoot any problems that may arise on a daily basis.
Run daily motivational meetings to encourage reps to hit & exceed sales quotas nationally consistently hitting in the top 10% of the country.
Travel and cover other territories when necessary.
Submit payroll and financial statements bi-weekly.
Analyze production and incoming revenue to set goals to increase profits for clients and business.
Complete all new hire paperwork & create a schedule for the reps to effectively maximize profits for clients and the business.
Utilize strong organizational and multi-tasking abilities in order to manage several events, reps, and clients simultaneously.
Mentor reps on how to think outside the box like an entrepreneur & how to “replace” themselves.
Marketing Rep/Manager (event based and in-store direct retail marketing)
Skyline Promotionz (Smart Circle International), San Antonio, Texas, December 2007-November 2009
Fulfill guidelines to successfully complete a 4 phase management training program.
Utilize direct marketing systems at events to increase revenues, donations, & community awareness for non-profits (Toys for Tots/D.A.R.E/the Starlight Foundation/C.P.E.A).
Accurately read and recognize demographics in order to quickly adapt to all types of events and clients.
Learn how to effectively teach and manage several reps at a time based on their own learning styles and learning curves.
Utilize conference calls and coaching from mentors across the country to continually improve my skills and help other reps improve their skills as well.
Assist in test markets for newer clients and programs.
Maintain one of the highest production averages in the country, consistently ranking from #1 to #5 in the country.
Travel to train and troubleshoot other offices around the country to be able to reach national standards of production within 3-4 days.
Develop an ability to run motivational meetings and become a problem solver in order to overcome any obstacles myself or my reps may encounter.
Learn how to effectively manage inventory control and daily cash deposits.
Learn how to conduct interviews and read and recognize potential candidates.
Read and recognize different personalities, strengths and weaknesses in order to successfully pair up reps for team projects.
Develop a more creative way of thinking as an entrepreneur with a “whatever it takes” attitude to reach personal and professional goals.
Learn how to get people excited about the bigger picture & the opportunity available when willing to do something that most people will not do & learning how to create something out of nothing.
Assistant Apartment Manager/Data Entry
Management Support, San Antonio, Texas, May 2005 – September 2007
Assist Property Manager in enforcing company policies for both residents and employees.
Started as a Leasing Agent- promoted to Assistant within 1st 6 months
Ensure accuracy of resident accounts and files.
Post monthly income from rents, damages & losses, deposits, etc...
Perform move-out inspections with residents and evaluate charges and make ready work.
Perform Preliminary Month End Close duties and monthly audit reports.
Update the Regional Manager and our corporate office on percentages and performance by submitting weekly reports.
Distribute notices for balances owed to previous and current residents monthly.
Supervise the Leasing Agents and ensure that all the new move-ins are entered correctly in the computer and that they have accurately completed and signed the lease document and addendums with the resident.
Accurately distribute notices and follow through with eviction process when necessary.
Assist management with accounts payable invoices and month end close.
Provide exceptional customer service to all current and potential residents
COMPUTER SKILLS
Microsoft Word, WordPerfect, Microsoft Excel, Microsoft PowerPoint, SPSS-Statistical Package for the Social Sciences, Internet/Intranet, Email, HTML, Microsoft Access, Microsoft Publisher, EPO- Accounts payable software, ESite, Citrix, OneSite, BlueMoon software, recruiting sites such as Career Builder, Craigslist, and College campus career sites
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