Executive Director/Operations Manager

KASINADH.G

917-***-**** - *********@*****.***

_______________________________________________________________

Career Objective:

To prove myself as a diligent and enthusiastic professional. To enhance my working skills and get a favorable exposure in an organisation of repute.

Professional Experience

Executive Housekeeping at Apollo Sindoori Hotels Pvt Ltd Apollo Health city, J.Hills HYDERABAD. 2007 December – Present

• Manage the day-to-day activities of the housekeeping department.

• To ensure the upkeep of all guestrooms and public area and to check all the registers maintained.

• Plan, schedule, and organize work to ensure proper coverage.

• Communicate and enforce policies and procedures.

• To ensure adequate maintenance of the VIPs room and suite, about the condition of these rooms.

• Participate in meeting of infection Control Committee and implement the decision of the committee in so far as they concern housekeeping activity.

• Develop and implement procedures for managing quality of housekeeping and laundry services.

• Control expenses within all areas of housekeeping Dept.

• Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the Hotel.

• Conduct pre-shift meeting and review all information pertinent to the day's activities.

• Establish par levels for supplies and equipment.

• Replenish shortages and other business supplies for daily business.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods.

• Human resources management and development within housekeeping department.

Housekeeping Executive at Ramee Guest line Hotels & Resorts TIRUPATI. 2005 - 2007

• Assumed overall control and responsibility in the absence of the Housekeeping Manager.

• Inspected guest rooms to ensure the highest cleaning standards are met.

• Provided counseling and supported team members in meeting their responsibilities and becoming part of the team.

• Interviewed applicants and hired qualified candidates.

• Executed and issued notices of disciplinary action and positive feedback.

• Ensured all team members follow hotel policies and procedures.

• Expedited and oversaw special requests from the Front Desk.

• Attended management meetings.

• Developed teams and its members.

• Motivated employees to provide superior customer service to guests.

• Monitored job performance daily.

• Met the attendance guidelines of the job and adhered to departmental and company policies.

• Monitored the day-to-day operations of scheduling functions understanding housekeeping staff standards.

Housekeeping Supervisors at Hotel Guest Line TIRUPATI - 2002 - 2005

• Performed daily opening and closing of Housekeeping.

• Checked rooms inventory, assigned rooms to housekeeping staff.

• Inspected rooms and public areas thorough throughout entire hotel.

• Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.

• Ensured highest productivity and efficiency in Housekeeping operations.

• Managed Lost & Found program and Key Control Program.

• Ensured stock rooms and carts were maintained with sufficient supplies.

• Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff.

• Provided training to new employees, and monthly safety training, effectively preventing injuries.

• Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.

• Communicated effectively with all hotel departments for all guest and operational needs.

Education

M.A, B.Sc (Hotel and Catering Management)

M.G.R College Hosur.

University of Madras

Personal Profile:

Name : G.KASINADH

Father’s Name : G.RAJANNA

Date of Birth : 16.04.1973

Sex : Male

Marital Status : Married

Nationality : Indian

Communication address : 3-16, R.T.C.COLONY, MADINAGUDA,

HYDERABAD-500050.

Declaration:

The details furnished above are true to my best of Knowledge and confidence.

Yours faithfully

(G.KASINADH)

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