Clinical Assistant

JESSICA M.VICTORIA

***** ***** **. # **** *******, TX 77429 832-***-**** ***********@***.***

Clinical Assistant

Dedicated professional with versatile administrative and clinical skills developed through experience as a pediatric dual office manager which incorporated a vast assignment of responsibilities and accountability.

Highly motivated in resolving employer challenges with innovative solutions, protocol implementations and process improvements. Unremitting work ethics have proven to increase accuracy, efficiency, customer satisfaction and a rewarding workflow.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Records & Inventory Management

Staff Scheduling Report & Document Preparation

Payroll Expense Reduction

Vendor Expense Reduction

ADHD Rx Management

Physicians’ Letters/Documents

Meeting & Event Planning Language Translation

Front Desk/Referrals

Insurance Verifications

Diagnostic Tests

Newborn Screens (PKU)

Immunizations/Injections

Experience

Champions Pediatric Associates Spring, TX & Tomball, TX Dec 2008 to Oct 2011

Office Manager

Highly invested as initial team member within this new ground breaking clinic. Prepared both offices for grand openings. Served as liaison for the team to ensure customer satisfaction. Managed a team of 6-12 employees ranging from interns, medical billers, receptionist, and schedulers as well as clinical staff, practitioners and physicians.

Responsibilities included: Created office protocol and procedures manuals. Maintained efficiency by critique. Prepared two clinics for all site visits. Developed efficiency-enhancing processes. Decreased office expenditures by implementing needed controls on vaccine stock/supplies and standardizing ordering procedures. Vendor contract amendments. Hiring and firing processes. Employee performance reviews. Internal and external conflict resolution. Created and upgraded basic and advanced templates. Trained front office staff in administrative processes. Trained clinical staff in proper technique for invasive and noninvasive procedures. Served as senior medical assistant and accommodated difficult situations. Available as on-call support to direct office proceedings. Quickly became a trusted identity among staff, patients and integrated sources. Earned a reputation for creating an infectious desire for pediatric procedures; uncompromised work ethics.

A-Plus Air Conditioning & Appliances Houston, TX May 2004 to Sept 2009

Co-Owner/Business Manager

Operated a thriving service oriented business. Functioned as primary liaison to customers and ensured a consistently positive customer experience. Built relations with home warranty companies and responsible for contracts issued. Managed parts/tools inventory as necessitated by service demands. Routed service calls for technicians throughout various territories. Established vendor relations. Invoice control. Ensured procedural compliance.

Nanes Pediatrics,Texas Children's Pediatric Associates Houston, TX June 2001 to March 2005

Medical Assistant

Assist in the collection of patient and family data (biophysical, psychosocial, developmental, cultural and environmental). Collect and document vital signs, height/weight and reason for visit; graph data and calculate body mass index (BMI). Document current medications, allergies and other pertinent visit information. Triage patient and prepare for exam. Assist provider during treatments and examinations. Specimen collection & handling, cultures and lab processing. Laboratory controls. Document interventions. Call out prescriptions. Inform families of lab results. Take messages and return calls from parents. Keep rooms stocked with supplies. Administer medication. Assist with education of patient and family. Accommodate difficult situations to ensure positive customer experience. Coordinate and process specialty referrals. Provide language translation to assist phone triage nurses and physicians with non-English speaking patients.

Baylor College of Medicine-Family Practice Houston, TX August 1998 to June 2000

Administrative Assistant

Planning and scheduling appointments and meetings. Negotiating with vendors. Deposit monies for department. Organizing and maintaining files. Managing projects as directed. Conducting research. Sharing information via email, telephone, internet and postal mail. Utilizing copy and fax machines, scanners, and telephone systems. Maintain expense reports for residents. Department mail. Language translation for department chair.

The Pediatric Cottage Houston, TX June 1995 to August 1998

Medical Assistant

Train medical assistants and others; serve as a resource to other clinical staff, maintain training and orientation material for medical assistants and others. Provide support to the physician in administering medications to patients accurately and promptly. Communicate with the patients and gather information about their ailment, health, medical history and measure their vital signs, weight and height. Perform newborn screens (PKU). Call out prescriptions. Answer and route phone calls. Referrals. Inform families of lab results. Injections/immunizations. Collect blood, tissues, saliva and other body fluid samples for conducting medical tests, maintain the samples safely. Blood centrifuge. Assist physician with circumcisions and other procedures. Clean and sterilize the medical instruments regularly. Make certain each apparatus runs efficiently and is safe for use. Stock and maintain medication inventory.

Education

University of Houston-Downtown Houston, TX May 2005

Bachelor’s Degree – Biological & Physical Sciences

Maya School of Languages Antigua, Guatemala July 1998

Conversational Spanish

National Education Center-Bryman Campus Houston, TX Feb 1994

National Certified Medical Assistant

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