Andy Piskula

**** ****** **.

Cuyahoga Falls, Ohio 44221

440-***-****

n80vy4@r.postjobfree.com

CAREER OBJECTIVE

• Experienced Systems/Network Administrator, Support Specialist and Systems Analyst with significant communication skills and technical experience. Strengths in Networking, PC Troubleshooting, Network Monitoring, Lotus Notes Domino 6.5, Medical software support, and some Unix exposure to HP-UX Systems. Familiar with all Network Protocols and a high level of knowledge in all Windows Environments. Maintain a high degree of professionalism and dedication to exceptional quality. Effective team player with outstanding communication and technical skills.

EDUCATION

Kent State University, Kent Ohio

• Bachelors Degree: Management and Information Systems December 2001

EXPERIENCE

Systems Administrator: Orchard Pharmaceuticals– North Canton, Ohio

June 2010-August 2010

• Network support for servers and desktops (Windows 7, Server 2003 and Server 2008)

• Vmware management of virtual network (Building images, management of console)

• Support for pharmaceutical applications (Guardian Rx)

• Setup user accounts, exchange mailboxes, groups (Active Directory, Microsoft Exchange20 03/2007)

• Implement and deploy Group Policy Objects in environment through Active Directory

• Backup and restore files using Veritas backup

• Management of Righfax servers and user accounts

• Tier 2 support of helpdesk tickets and network issues

• Support for Cisco Call Manager and Cisco Unity

• Support for Guardian alarm system

• Support for mobile phones (Iphone, Blacberry, Android)

Systems Administrator: Cleveland Clinic Foundation - Cleveland, Ohio January 2006-December 2009

• Systems and Server Administration for (Novell Netware, Windows Server, Windows XP, Windows Vista, Windows 7)

• Support of Office 2003 and Office 2007

• Familiar with HP laptops and desktop pc’s

• Experience with Citrix Program

• Sharepoint experience

• Medical software application support for nurses and physicians (EMR, Onbase, Epic,)

• Software support for terminals and credit processing machines

• Implementation of EMR (Epic) go live rollout in departments

• Installations and upgrades of EMR’s in multiple departments in a hospital environment

• Manage and create groups, users in Novell Netware and Active Directory Services

• Create and maintain user accounts, groups, and security in Active Directory

• Familiar with Disaster Recovery procedures

• Experience with Symantec Ghost

• Tier 2/3 Support for Desktop PC’s and network (Heat Helpdesk ticket system)

• Vertias Backup client backup and restore

• Responsible for 800+ users on a large scale domain and multiple domains

• Support for configuration of all desktops in IT environment

• Support of Cisco switches and management

• Familiar with VM Ware and virtual servers

• Support for Software applications in healthcare

• Familiar with HP Altiris Deployment software package to PC’s

• Deploy packaging servers to distribute software to pc's

• Tested software packages to be install on Altiris PC’s

• PXE booting to servers to pull and install images

• Installation of software packages through DS Console

• Software packaging for deployment to PC’s

• Built clusters in Deployment Console by department and organized pc's

• Updated images for Altiris desktop environment

• Blackberry support and administration of BEZ Server to setup accounts

• IT Project administration across health system

• Supervised staff on projects in the health system

Network Control Administrator: Automated Packaging Systems, Streetsboro, Ohio March. 2003-Dec. 2005

• Network and PC Support for over 700 users in the United States

• Familiar with Dell laptops and PC’s

• Maintain user accounts and groups in Active Directory

• Disaster recovery experience

• Administration and Maintenance of DHCP, DNS, POP3, SMTP and TCP/IP Servers

• Lotus Notes Administrator and Backup Tape Operator – Arcserve Backup Software and HP Omniback, HP Data Protector experience

• Installation of switches and routers in a network environment

• Responsible for optimization of LAN and WAN Network

• Travel to other locations (Garfield, Ohio, Bedford, Ohio and Keyser WV) to assist in computer maintenance and Server work

• Implementation of Windows Server 2003, Microsoft Exchange 2003, and Active Directory Services in a network environment

• Purchasing coordinator and contract negotiator with vendors for Software and Hardware. (Microsoft, Computer Associates, CDW)

• Implementation, configuration, and support of desktops in all facilities

• Working knowledge of Windows 2000, XP and Server 2003

• Wireless Network installation and support in corporate facility

• Apple Macintosh troubleshooting

Network Technician: Resent Kent State University, Kent Ohio August 2000-Dec 2001

• Maintained the LAN for student use, including the installation of switches, hubs, and cable management

• Installed Ethernet Cards on student computers and connected them to ResNet Network

• Member of Residential Computer Consultant (RCC) teams, RCC-On-Call and Residential Information Services & Computing (RISC) staff resolving network issues

• Working Knowledge of Microsoft Windows 95/98/ME/NT/2000/XP operating systems

Computer Installer and Technician: The Darden Company, Cleveland, Ohio May 1997-March 2003

• Installed complete stand-alone computer station at each project site

• Performed technical support at all sites

• Taught superintendents basic knowledge of computers and peripherals

• Liaison between field and office personnel regarding computer installations, performance and upgrades

• Word processing, e-mail functions, scheduling in Microsoft Outlook 5.0

• Maintained both laptop and desktop systems for peak performance

• Updated mechanical drawings and organized files in Lotus Notes

CERTIFICATES

• IBM Lotus Notes 6.5 Certificate

• A+ Certificate

• Microsoft Certificates in Windows XP, Windows Server 2003

• PMP Certificate

Volunteer Work

• Assisting IT Supervisor at the American Red Cross – Cleveland on a as needed basis (desktop support, server support, VM Ware)

REFERENCES

• Available Upon Request

Contact this candidate