Customer Service Administrative Assistant

TATYANA VIZITIU

****Dominion Way, Elverta CA ****6

Cell Phone: 916-***-****

E-mail: *******.*******@*****.***

OBJECTIVE:

To secure a position with a well established organization with a stable environment that will lead to a lasting Career.

QUALIFICATIONS:

• Experience in project management and business administration.

• Experience in using Various PC Software Applications: Windows NT, XP, 98, 07 and

2000 Pro, Outlook, Excel, Word, PowerPoint & etc

• Experienced in variety of office equipment, Type 45-60 WPM

• Fluent in English, Russian and Ukrainian.

EXPERIENCE:

02/09-12/2009 Sears Holdings/Home Central McClellan, CA

Message/Support Specialist – Respond to all phone requests and inquires in a routing/dispatch center. Processed data based inquires, both internal and external. Input data, comments related to service performed on all products. Communicate effectively on all issues related to the daily operations within the department

12/2007-01/2009 Self Employed/Housekeeper Sacramento , CA

Housekeeper - Cleaned houses, and did laundry work for several clients in Sacramento surrounding areas.

07/07-12/2007 Adecco / Verizon Wireless Folsom, CA

Telesales / Customer Service Support Rep – Worked in a fast paced call center environment. Renewed contracts, provided quality customer service in a high volume central processing and distribution center. Responded to customer calls and inquiries regarding product orders, warranty issues, and complaints. Activated new lines, ported numbers from different carriers, took bill payments. Accurately and efficiently input data utilizing the exception alpha-numeric keyboarding skills. Apprise of products, services, promotions and warranties. Expedited and facilitated the escalation of customer service issues.

08/05-08/06 Sac Mortgage & Realty Sacramento, CA

Administrative Assistant/Customer Service Rep – Answered phone calls and responded to emails. Scanned files, worked with a variety of office equipment, computer programs and data entry. Performed quality control on real estate & loan files, as well as provided support for other office personnel.

01/02-08/05 Eagle Literacy Group Roseville, CA

Credit Repair Specialist/Processor – Worked in a moderate paced call center environment. Processed created & sent dispute letters for clients in need of credit repair. Responded to emails/calls from our company representatives. Received fax, emails and phone calls from clients. Owned several projects and drove them to successful resolution, always meeting the deadline and accuracy requirements.

EDUCATION:

01/04-12/04 American River College - (Real Estate/ Business)

01/03-09/03 Heald Business College - (Business Software Applications)

01/99-01/01 American Christian Academy HS - (HS Diploma)

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