Customer Service Manager

Tina Prinkey

**** ***** ****** ****** ********* Park, IL 61115 815-***-**** *********@*****.***

Objective

A Management position with a stable growing company with plenty of advancement opportunity

Work Experience_________________________________

AJ Wright (TJX Companies)

10-200*-*-****

Operations Manager

• Day to day management duties, opening and closing the store, and handling all customer issues, maintaining the Front End Registers,

• All operation areas of the store, training and developing associates, handled all hiring and employee HR issues file management, and e-mail file management,

• Responsible for all cash office areas including cash handling, cash paperwork management and deposit information.

• Handled all cooperate directed audits, and corporate directed paperwork.

• Also handled all scheduling for up to 40 associates, handled all availability issues and time clock and payroll management.

Accomplishments

• Developed our Customer service coordinator into a key carrier position

• Developed 2 register associates to part time Customer service coordinators

• Achieved and exceeded our sales goals since 1-2009

• Made our payroll goals for 2010

• Reasons for leaving: TJX made the decision to close all AJ Wright stores

Office Depot

12/2004-04/2008

Copy and Print Center Manager

• Responsible for 6 large copy machine and maintaining their maintenance

• Handled all customer print orders and strived for quality

• Handled all customer service issues

• Monitored all sales and corporate paperwork

• Shipped items regularly with UPS

• Worked with binding documents, cutting to size and laminating

Accomplishments

• Received recognition for 3 years of service with the company

• Received recognition for top in sales

• Received multiple customer compliments

References ____________________________

Joyce Carmichael Former Manager 815-***-****

Paulette Lee Former Co-worker 815-***-****

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