Technician Customer Service
Resume:
Kelvin Jackson
COMMUNICATION TECHNICIAN
KELVIN JACKSON
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KELVIN JACKSON
5154 Eastwinds DR
Orlando, FL 32819
n4jpys@r.postjobfree.com
OBJECTIVE
To obtain a challenging position as a Service Technician, utilizing past experience and learned traits with
the opportunity for professional growth based on performance.
Clearing all related plant outages.
•
EDUCATION
Kennedy College | Chicago, IL - A.A. Degree: Liberal Arts
Valencia College | Orlando, FL - Computer Engineering Technology : G.P.A -3.63
SKILLS
• Successful in dealing with difficult customers
• Knowledge of general office and safety procedures, data entry, strong computer sills.
• Sales, advertising, quality control, purchase orders, data entry, shipping
• Dependable, at ease in high and fast-paced environments requiring independent
decisions, expertise in troubleshooting problem solving, and critical attention to detail.
• Fiber Optic and Coax splicing; Penta and Omni Scanners Testers.
• Skilled in Security Systems, Intercoms, and Speaker System; Silent Knight, Simplix Fire
Alarm Systems.
• Skills with Word,Excel,Power Point 2007,and wireless networking.
WORK EXPERIENCE
09/2003 - 09/2009 - Brighthouse Networks, Inc. | Orlando, FL
Maintenance Technician
• Maintenance Technician II: Troubleshooting plant system problems – in General.
• Repairing damaged plant, overhead and underground.
• Testing plant forward and reverse signal levels and monitoring plant signal leakage.
• Clearing all related plant outages.
Service Tech IT3: Providing clients with excellent customer service in their homes daily
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while producing the follow requirements: 10 points of service, evaluations/upgrades, up
selling, installations, resolution of conflicts, training, consistently achieving a score of 9
or 10.
02/2003 - 08/2003 - Morton Electric Inc. | Longwood, FL
Fire Alarm/Data Technician
• Upgrading Fire Alarm Systems in Orange and Lake Counties.
• Installing Security Systems and Intercom\Speaker Systems.
• Installing CCTV and CCTV splicing.
• Lead technician and instructor.
• Dressing panels and data; CCTV for final inspections.
• Terminating outlet jacks for Cat5E Cabling, testing circuits and troubleshooting.
03/1999 - 06/2001 - VCH Communications Inc. | Orlando, FL
Cable Technician
• Testing phone and data lines and setting up MDF and IDF panels.
• Lead technician and instructor.
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