Project Manager Engineer
Resume:
Charity E. Rowsey
Las Vegas, NV 89129
*************@*****.***
Highlights of Qualifications:
• ISP WAN technology including router configuration, DNS, email, AUP enforcement and anti electronic crime enforcement.
• Network migration and optimization project management, both LAN and WAN.
• Desktop support experience.
• Telecommunications Project Management, Capacity Management and Network Planning.
• Telecommunications Central Office experience.
• Cisco Certification in progress.
• Network Security education in progress.
• Linux/Unix self study in progress.
Employment History
March 2011-August 2011
Tier 3 Support Manager TelePacific Communications
• Oversee the “Tier 3 Support” ticket queue in Remedy for repair issues escalated by the CTSC for single customer issues.
• Acted as liaison between CTSC and NOC for tickets and escalations.
• Act as liaison between customer and TSC to validate customer needs vs. what is being sold to the customer.
• Worked to construct (team name, email distribution list, hotline #), implement and distribute, via email, all applicable Tier 3 processes and procedures.
• Overseeing the cross training of team members of the legacy networks and products.
• Working numerous escalations related to this teams function.
• Worked closely with legacy o1 Operations team for DS1 migration projects and functions.
• Worked with Torrey Point to resolve the well known latency issue seen on MR1.LSANCAJW, this furthered my knowledge of Junos OS.
• Worked with Torrey Point to install the new Provisioning “OptsScript” on all Junipers.
• Worked with Torrey Point and Juniper on the “Config Migration” project, to resolve the long commit time on Juniper routers.
• Partook in training with Covad and Legacy O1
• In process of setting up training for NTU units and TA5K
• On call 24x7
December 2008-present
Network Integrity Manager TelePacific Communications
• Managing, documenting and enforcing processes, policies and procedures Point of escalation for high profile customers, all TelePacific departments, technical issues and other service providers.
• Work closely with both technical and legal departments to enforce AUP.
• IP address de-list, white-list and unblock requests.
• Configuration of various routers and DSLAMs.
• Linux/Unix
• Various Security software.
• Managing the voluminous emails that come to the abuse email mail boxes. Including notifications of spam, Phishing, hacking DOS attacks, virus propagation and email fraud coming from the customer’s LAN or email server.
• Copyright complaints caused by illegal file-sharing on the customer’s LAN.
• SS8 voicemail platform.
• Broadsoft VoIP platform administrator.
• Research, testing, implementing various vendors cutting edge security technologies.
• Feedback loops and checking various types of blacklists.
• On call 24x7
January 2006-December 2007
Data Test and Turn Up and Network Integrity Supervisor and Manager TelePacific Communications
• Oversee the Network Integrity group, inclusive of escalations, new processes and upholding the company’s Acceptable Usage Policy and the internet’s anti electronic crime policies.
• Oversee Data Test and Turn Up Team daily tasks including scheduling, payroll and personnel issues.
• Oversee team of technicians dedicated to assisting customers with new data service and enforcing anti-spam, anti-phishing policies and other electronic crimes.
• Pre-deployment testing with Network Research Engineers for upcoming Telepacific technologies, such as QoS, VoIP, Multicast and Bonded T-1 products.
• Oversee team of technicians dedicated to migrating numerous customers from acquired company’s to TelePacific’s network.
• Technical documentation for customers and technicians to aid in data turn up process and AUP enforcement.
• Weekly CEO meeting reporting.
March 2004-December 2006
Data Test and Turn Up Network Technician TelePacific Communications
• Assist customers in configuring Cisco, Netopia, Adtran, Tasman and SoHo type routers, switches and firewalls. Both GUI and CLI.
• Port mappings, NAT/Valid changes, IP block increases, customer special request configs.
• Acted as Data Service Engineer for the Pac West Migration project.
• Technical training for new Data Test and Turn Up employees, field techs and non-technical departments within Telepacific.
• Network Research on various Adtran and Cisco series routers for pre-deployment testing.
• Cross function work in the areas of DNS, Web hosting, Email and Network Integrity group.
• High call volume, phone technical support experience.
• On call.
March 2001-March 2004
Project Manager/Field Engineer OS Migration Projects Bank of America
• Overseeing National Lines of Business platform transition.
• End-user support with all desktop software, LAN/WAN connectivity and issues with peripherals.
• NT 4.0, Windows 2000 and XP, Office 2000 and numerous proprietary banking software.
• Planning, compliance testing, and implementation.
4/2000 - 3/2001 TelePacific Communications
Network Planner/Project Manager
• Responsible for SONET based network optimization projects.
• Budget analysis, trend analysis on Lucent 5ESS Switch and DACs IV.
• Forecasting, traffic reports, capacity reports, bandwidth utilization.
• Facility and equipment capacity tracking reports.
• Facilities and equipment procurement.
9/1999 - 3/2000 GTE Internetworking (now Level 3 Communications)
Field Engineer
• Test and turn up of T1s, DS3s, OC3s and OC12s on an OC192 SONET fiber network.
• Use of T-Berd and Digital Light Wave.
• Maintained Frame Relay and ATM networks.
• Maintaining and installing Redback and Cisco Routers.
• Fujitsu and Nortel OC-48 and OC-192 optical carrier network elements.
• Provided emergency network circuit restoration and support.
9/1998 - 8/1999 TeleHub Communications
Field Engineer
• Administration, maintenance and operation of a Voice over IP network-switching center.
• Installed, acceptance tested DS0, DS1 and DS3 in a SS7 switching environment.
• Extensive use of T-Berd and Digital Light Wave test all network equipment and facilities.
• Maintained Alcatel Megahub DEX 600E, DACs, iDACs and Cisco Routers.
• Operation of Cisco BPX Switch.
10/1997 - 9/1998 CCOPS
Voice System Integration Project Engineer
• Installation of Mitel and Nortel PBX systems nationwide for over 2300 locations.
• Responsibilities included initial site surveys, design and engineering planning documentation.
• Scheduling of hardware delivery and installation technician.
• Remote configuration and certification testing.
• Help Desk support.
• Upgraded network hardware and software.
• Moves, adds, changes, and disconnects.
Educational Accomplishments:
Global Knowledge Los Angeles, CA-Cisco CCNA, Cisco Security and Certified Ethical Hacker
Pasadena City College Pasadena, CA-Business Management and Cisco Certification Program.
Los Angeles Pierce College Woodland Hills, CA -Electronic Engineering.
Internet Education Center Westlake Village, CA-Novell.
SBC Pasadena, CA- Data communications Certificate Program.
ACME Packet training
Arbor Networks training
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