Customer Service Management

Qualifications Summary

With **+ years of executive level management experience with demonstrated results in positions of considerable responsibility. An accomplished leader with entrepreneurial spirit and strong desire to succeed. Core competencies include:

~Business P&L Management. ~Business Development

~Employees Training/Development ~Vendors/ Clients / Reps Relations

~Business Strategy Development ~Process Improvement

~Operation Management ~Software and Web Development

PROFESSIONAL SYNOPSIS

Mirage Square, LLC www.miragetracker.com (Dallas, TX) 2010-May 2012

Electronic Products Importer

Business Partner

Work with oversea's manufacturers for product development and US market development, sign up national and regional distributors and retail network.

• Product Development.

• Successfully set up several distributors in the US.

• Established Independent Manufacturer Representatives network.

JCL International, LLC www.jclusa.com (Dallas, TX) 2006-2009

Powersports Products Manufacturer and Distributor

President

Responsible for business P&L, Product development, selling powersports product to dealers in the U.S.

• Set up and established the third largest gas scooters distributor with 200+ dealers across the US.

• Work with US CPSC (Consumer Product Safety Commission) and set up an ATV safety application standard for other ATV importers.

• Developed ERP and Web system to satisfy Powersports distributor's unique demand, which was caused by the complexity of parts management, customer service, and government regulation of dealers' exclusive marketing territory and vehicles title(MSO) management.

• Developed a business management software system to satisfy company's unique need for: 60K+ different parts SKU inventory management, Title (MSO) management, Customer Warranty Service, and Dealer Territory Management.

• Innovated and patented for "Two hands throttle switch". "Amphibian ATV", "Safety cockpit", and "self level front suspension for reverse-trike".

Speedways Powersports (AR) 2004-2006

Powersports Dealer

Business Partner

Responsible for selling, service retail customers for powersports products.

• Set up 3 powersports retail stores in Arkansas.

ASI Computer Technology www.asipartners.com (Dallas, TX) 1991-2004

Computer hardware distributor

Branch General Manager

Responsible for P&L for its Dallas Branch.

• Set up the first branch for the company. Established a successful model for company's future expansion.

• Remain as the top three profitable branches among company's 13 branches.

• Initialized several new products categories, such as network, servers, and digital video recording, which were ignored during the beginning stage by the company.

• Initialized several operation related projects, such as warehouse automation, inventory level auto-forecast system. Employee performance review standard.

• Initialized several market development projects, such as company road show, dealer price smart filter.

OTHER ACCOMPLISHMENT:

• Honorary Texan 1996 issued by State Governor George Bush Jr

EDUCATION

University of Dallas, MBA 1986

National Chong Shin University, Taiwan ROC

REFERENCE:

Available upon request.

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