Customer Service Data

Michael A Price

Email: *********@*****.***

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CAREER OBJECTIVE

Seeking a full-time position with a progressive company, where I can utilize my Office Automation and other clerical skills and gain experience and knowledge while working towards exceeding my employers expectation for the position I am hired for.

WORK EXPERIENCE

United States Postal Service (Houston, TX) September 2009

Casual Maintenance Clerk (Part-Time Temporary Position)

Temporary member of Maintenance team I shared in the responsibility of cleaning assigned areas of the plant. Documented and reported various problems around the plant needing repair and attention to management. Part of the responsibility was to perform mail searches for dropped mail falling from equipment or mail handlers.

O’Connor And Associates (Houston, TX) June 2006 - December 2008

Marketing Database Assistant

1. Supported several departments with the management of multiple relational databases and reporting systems. Worked with programming staff to clean and verify data for large mailing campaigns. Responsible for the accuracy of Data (performed Data Entry to make some corrections) from errors and mistakes. Usage of internet browser as research tool to further verify data and correct discrepancies. Accuracy was very important due to the fact that some of the data processed for mailings campaigns were very large and costly. Gathered information from State and local county property tax rolls to further verify the accuracy of data integrity. Constant record updating company’s CRM (Customer Relationship Management - Siebel CRM - Oracle) database with additions and updates. There were no deletes in the system for the purpose of archival and historical reporting value. Performed regular cleaning of all data (removing duplicates and constantly verifying data integrity) using Ms Access and Ms Excel. Communicated with other department’s changes that were critical due to tight deadlines. Generated list, reports and queries from company’s database. Imported, exported and merged new data as needed to create new databases. Generated AD-HOC reports as requested. Created matrix to summarize database counts by various categories on a monthly bases. Worked with little to no supervision on all projects.

United States Postal Service (Houston, TX) September 2005 - May 2006

Casual Mail Processing Clerk (Temporary Position)

Operated mail-processing equipment and performed manual sorting of mail. Collated, bundled, and delivery of processed mail. Operated computer workstation, which monitored the automated system for malfunctions and the sorting of mail by locations (Zip Codes). Ensured all necessary support equipment and materials (labels, trays, and other containers) were in place for efficient processing of mail to meet scheduled deadlines. Move mail bags and carts weighing 50-70 lbs to processing stations. Organized mail for dispatching to appropriate dispatching stations for delivery.

Sears Appliance Outlet (Houston, TX) November 2004 - September 2005

Receiving Associate – (Part Time - Position)

Responsible for shipping and receiving duties. Also assisted customers with pick-up of appliance upon purchase. Helped with inventory accounting of merchandise received and dispersed using companies inventory control system. Moved equipment to various staging areas to make ready for sales. Performed physical walk through to verify asset count.

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Unemployed (Houston, TX) July 2003 - November 2004

I/T Consulting, Volunteer Work, Skill Enhancement Training

Performed consulting work on a small project along with charitable volunteer work for a church and a non-profit organization. Also spent time enhancing additional software skills over the internet and CBT (computer-based training).

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Bechtel Engineering (Houston, TX) January 1978 - July 2003

Senior Automation Support Analyst

Supported I/T Infrastructure business department in software and hardware inventory support. Responsible for the support of standard MS Office applications and internally developed software. Maintained computer inventory database of over 2000+ workstations. Tracked computers inventory received and as it was issued to employees. Created ad-hoc reports using Ms Access and Excel for staff and customers. Generated monthly totals used for budgeting, billing, staffing and inventory control. Duties included customer service in support of the department internal billing system. Performed constant Data Entry to keep pace with inventory tracking system changes. Responsible for performing monthly reports and sharing this data to other department’s on demand. Assisted hardware group in deploying workstations and network connection as workload dictated. Performed hardware upgrades, software installs and general support. Worked with little to no supervision.

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SKILLS

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Ms Access (Advanced) 11 to 12 Years – Imports, exports, queries, reports, and Form creation.

Ms Excel (Intermediate) 8 to 9 Years

Ms Word (Intermediate) 8 to 9 Years

Siebel CRMS (Intermediate) 2 Years

Ms Outlook (Intermediate) 8 to 9 Years

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