Customer Service Representative
Resume:
YuQuanda Dear
P.O. BOX ****
Memphis, Tn *****
************@*****.***
Objective: To prove my hard working ability and grow within your company.
Summary of Qualifications:
* 8 years of customer service experience including managerial
responsibilities
* A dedicated individual with excellent oral and written
communication skills
* Able to prioritize and delegate tasks effectively to ensure
timely project completion
* Excellent at document control, maintaining confidentially and
streaming paper trails
Experience:
Department of Treasury, Contact Representative. 10/2009-07/2011
Provide technical assistance to individuals and/or businesses primarily through,
telephone interaction in a dynamic call center environment, and/or face-to-face contact,
Address wide range of issues/problems that require unique solution,
Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities,
Secure, analyze and protect sensitive personal and financial information,
Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issue
Develop, analyze and evaluate information involving the research of computerized records by accessing
multiple online/database systems.
Sitel, Customer Service Representative. 08/2006-08/2008
Responsible for providing doctor's offices with
adequate information of eligibility and claim
status for members,
Assist with pharmacy medication
authorizations,
Assist doctors with inpatient and outpatient
authorizations,
Assist managers with over all department supervision
including training and new hire employees side by side
coaching,
Answer inbound calls from Medicaid members,
Assist customers with their Medicaid plans,
Resolve customer’s issues.
Solectron, Data Entry Clerk 09/2003-12/2003
Ran tests on Hp printers
Inspected Hp printers
Cleaned and wrapped Hp printers.
Tony’s Detail, Customer Service Representative 05/2003- 06/2005
Answer multiple phone lines,
Meet and Greet customers
Audited invoices
Fax, filed, and copied invoices.
Education: West Memphis Senior High
Graduated 05/16/2003 earned diploma
Skills: Knowledgeable with Microsoft Word, Excel, and PowerPoint.
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