Office Manager/Executive Assistant

Shannon Burke

***********@***.*** **** Evergreen Circle

815-***-**** McHenry, IL 60050

Objective: A position that utilizes organizational, analytical and communication skills.

Relevant Skills:

•Over 2 years of Call center/ phone training

•Over 2 years of Administrative and office support

•Over 4 years of customer interaction with the ability to resolve conflicts

•Excellent Computer skills in Microsoft with the ability to pick up new programs quickly

•Accounting training and hands on application

•Resourceful and Intuitive at gathering needed information and procedures

•Time Management skills/ Structure/ Analytical Problem Solving

•Arbitrating/Mediating/Resolving Conflicts

•Communication– Interpersonal skills

•Personable and Energetic

Experience:

Ezic, Inc., Vernon Hills, IL- Director of Reseller Development -March 2010- July 2010

•Developed and maintained relationships with existing Resellers of the Ezic Payment Processing Product, including answering non-technical related questions. Corresponded with the CEO daily with any issues, and provided a monthly status report including profits and standings.

Ezic, Inc., Vernon Hills, IL- Consumer Support Specialist- May 2009 – March 2010

•Managed the Check dispute call center and processed refunds/transactions. Maintained general office administrative tasks including maintaining supplies and equipment, analysis of reports, general filing and organizational tasks and other special projects as needs arose.

World Trans, Inc., Algonquin, IL- Break Bulk Agent- July 2008 – January 2009

•Performed general administrative tasks including call center, inputting and sending accounts payable checks, review of all incoming official documents including Bills of lading, reviewing profit and loss statements for accuracy, input customs information on shipments, including all Break Bulk tasks. Communicated with international agents, customs brokers and other freight forwarders for information.

Other Positions

•Temporary Human Resources Assistant-AgieCharmilles, Lincolnshire May-June 2008

•Character/ Host- Six Flags Great America, Gurnee July 2006-November 2006

Education: Bachelor of Arts Degree, May 2008

Carthage College of the Liberal Arts, Kenosha, WI

•Major: Music

•Minor: Business Administration

Relevant Coursework: Financial Accounting, Cost/ Managerial Accounting, Intermediate Accounting, Financial Management, Organizational Management, Statistics, Business Technology, Marketing.

Honors: Gwendolyn Smiedeskamp Endowed Scholarship, Faculty Scholarship, Lambda Kappa Leadership and Service Award, Music Department Honors Student

Activities: Volunteer Income Tax Association- Member, Lambda Kappa- Treasurer/ Usher Chair, Music Advisory Board- Class Representative

Computer Skills:

•Windows and Mac operating systems, General Skills- 10 Key, Internet browsers, Search Engines, Apple Software, Microsoft Excel, Outlook, Word, Works, Publisher, Power Point, IES – Integrated Export System, EZIC Payments Gateway.

~References Available Upon Request~

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