Quality Manager, Quality Engineer, Quality Auditor

Debra T. Lockhart

***** ***** **** ****

Chester, Virginia 23831

Ph: 804-***-**** ****************@*******.*** cell: 804-***-****

PROFILE

Quality assurance professional with proven ability to assess and analyze risk, develop and implement systems to mitigate risk in support of business and financial objectives.

Accomplished quality analyst, auditor, and engineer with the ability to synthesize large volumes of complex data into relevant summary information and present to senior management with recommendations for action.

Versatile, flexible, adaptive, reliable leader who is serious, down-to-earth and focused on results.

QUALIFICATIONS

Extensive experience in multiple and various manufacturing environments and quality management systems from auditing suppliers of commodities including printed packaging, flavors and ingredients, components, paper mills and auditing service providers including specialized laboratories, pest control contractors and warehouse providers.

Provided expertise and leadership in the development and implementation of audit program to audit software suppliers to ensure receipt of validated software for use in manufacturing and quality.

Developed and led risk-based audit training for corporate audit department’s quality and compliance auditors.

Strong communication skills, ability to work with all levels and departments of the organization; executive, legal, sales, research and development, engineering, operations management and production teams.

Hands on experience developing, implementing and auditing: ISO 9001: 2000.

Thorough understanding of cross-functional team dynamics and skilled in scientific problem solving ASQ CQE, ASQ CQA.

PROFESSIONAL EXPERIENCE

Senior Quality & Compliance Auditor, Altria Client Services, Richmond, VA 2006-2009

Corporate Auditor focused on identifying and assessing risks in product manufacturing and compliance to government regulations and company policies.

Manager of Supplier Audits, Philip Morris USA, Richmond, VA 2003-2006

Managed the supplier audit function and staff. Collaborated with Purchasing, Production and Research & Development in qualifying new suppliers and assessing existing suppliers.

Associate Research Scientist, Philip Morris USA, Richmond, VA 1996-2003

Led cross-functional teams to audit quality systems of direct material suppliers domestically and internationally. Led audits of manufacturers in Mexico, Canada, Scotland, Wales, France, Germany, Austria, Spain, Finland, Thailand and Japan.

SPC Systems Senior Data Analyst, Philip Morris USA, Richmond, VA 1993-1996

Recommended and provided appropriate SPC measurement tool, test design, sampling plan, hypothesis testing, data interpretation; provided Total Quality Management planning, training, and coaching services; participated in team efforts utilizing the Plan, Do, Check, Act structured problem solving approach (includes effective use of pareto charts, flow charts, cause & effect diagrams, control charts, histograms, scatter plots and run charts); developed and implemented a production plant’s cost of quality system.

Quality Assurance Section Leader, Philip Morris USA, Richmond, VA 1988-1993

Confidential research project team member: participated with R&D, Engineering, and Quality Engineering in the assessment of new machinery and products; assisted with vendor qualification programs for suppliers of raw materials unique to this project; supervised QA Technicians.

Data Processing Supervisor/Programmer, American Filtrona 1987-1988

Responsible for programming, training and documentation. RPGII – IBM System 34, EDL – IBM Series 1.

Physical Quality Control Supervisor, American Filtrona, Richmond, VA 1983- 1987

Supervised 18 Quality Control Inspectors in all departments at the facility on all shifts.

Machine Operator, American Filtrona, Richmond, VA 1973-1983

Operated plugmaker (tobacco filter) machine.

EDUCATION

BA, Accounting, Saint Leo College, Fort Lee, VA 09/1987

AAS, Data Processing, John Tyler Community College, Chester, VA 06/1983

Professional Training:

• Food Science 101 Introduction to Food Safety, Processing and Quality 12/5 – 12/6/2007

• Managing Projects 3/15 – 3/16/2005

• FDA Auditing of Computerized Systems 3/13 – 3/16/2000

• Software Quality Engineering 3/20 – 3/24/2000

• ISO 9000 Lead Auditor Training for the Medical Device Industry 6/1997

PROFESSIONAL CERTIFICATIONS

ASQ Certified Quality Engineer , #29101, since 6/5/1993

ASQ Certified Quality Auditor, #15454, since 12/7/1996

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