Office Manager/Executive Assistant

Susanne Taliana

**** ****** ****** *******, ** 11783 • 516-***-**** • ****-***-***-****-*********@***.***

PROFESSIONAL EXPERIENCE

****-******* ****** **** *******

Atria Senior Living – Glen Cove, NY, presently in Atria Bayshore Community

• Responsible for overseeing dining service in all foodservice outlets within the community including the dining room, country kitchen, and private dining room.

• Conduct staff evaluations, hiring, training, staffing, and coaching.

• Prepare schedules for all wait staff.

• Control costs- payroll, supplies and others.

• Plan and execute banquet events from theme, menu planning, to service.

• Communicating feedback to Chef and Executive Director.

• Follow and enforce policy and procedures with staff.

• Maintain a high level of staff morale.

• Assist in recruiting , hiring, training and development of all staff members in accordance with company guidelines.

• Create a sense of cooperation and teamwork within the department and among other departments.

• Establish a solid communication system between the staff and all levels of management.

• Incorporate safety training and awareness into daily activities.

2003 – Nov.2009 Owner and Business Manager

Fra Amichi II Restaurant - Bethpage, NY.

• Successfully operating this 60 seat casual Italian Restaurant

• Provide a pleasant dining experience with unconditional service and superior product

• Organized all on and off premises catering and party planning

• Purchasing all food supplies and maintaining proper food inventories throughout the week

• Direct all financial operations of restaurant

• Address all human resource issues, including payroll and benefits

• Oversee staff of 25

• Carry out all general ledger functions, including credit card and cash account reconciliation, accounts receivable and accounts payable

• Maintain all levels of supplies for kitchen, office and dining area

• Administration of purchase orders, checks, requisitions, invoice reviews and approvals

• Assisted in the original design and layout of the restaurant

1998 – 2003 Owner and Business Manager

Fra -Amichi Restaurant - Massapequa, NY.

• Provide a pleasant dining experience with unconditional service and superior product

• Direct all financial operations of restaurant

• Organized all off site catering and party planning

• Purchasing all food supplies and maintaining proper food inventories throughout the week

• Address all human resource issues, including payroll and benefits

• Oversee staff of 20

• Carry out all general ledger functions, including credit card and cash account reconciliation, accounts receivable and accounts payable

• Administration of purchase orders, checks, requisitions, invoice reviews and approvals

• Assisted in the original design and layout of the restaurant

1993 – 1998 Server and Hostess

The Ground Round Restaurant - Garden City, NY.

• Responsible for providing a pleasant dining experience for customers

• Take, place, and serve food orders accurately and efficiently

• Prepare and organize childrens birthday parties

• Seating customers and respective tables

1992 – 1998 Owner and Server

Hostess Helpers Party Service - Elmont, NY.

• Provided catering service for private parties

• Assisted in client party planning

• Arranged all decorations for party set-up

• Provided service to guests and after party clean-up

• Managed staff of 10

• Administered payroll

1987 – 1992 Customer Service Manager/ Sales Representative

Chodos Dental Supply – New Hyde Park, NY.

• Supervised sales and customer service staff

• Established and maintained good relationships with new and prospective clients

• Ensured excellent service from point of sale to shipment of goods

• Organized company sales meetings and other company events

• Organized company sales promotions for sales representatives

• Responsible for generating new business accounts and growing existing accounts.

1982 – 1986 Customer Service Supervisor

Saslow Dental – West Hempstead, NY.

• Received and process incoming phone orders

• Prepared order pricing

• Purchased supplies

• Made weekly sales calls to existing customers

EDUCATION

Sewanhaka High School

Attended BOCES to obtain Dental Assistant certification

Nassau Community College

Attended Continuing Education Course - Small Business Accounting and Record Keeping

Nassau County Certified

Completed Food Service Managers Training Course

St Joseph’s College

Completed The Alzheimer’s Association

Alzheimer’s Disease & Related Dementias Course

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