Customer Service / Entry Level Assistant/Data Analyst

Homyo L. Hyland

************@*****.***

**** ** *** ******

Miami Gardens, FL 33055

Cell #: (786) 258 - 3439

Education

The Ohio State University Columbus, OH 2008-2011

Bachelor in Science

Major: Evolution and Ecology

Bachelor in Arts

Major: Geological Sciences

Miami Dade College - North Miami, FL 2006-2008

Associates in Arts

Major: Biology

Strengths

• Ability to work well with others and independently

• Exceptional capability to analyze and solve problems

• Excellent account balancing skills, able to handle cash and credit transactions

• Advanced ability to read and comprehend instructions and follow procedures

• Computer literate, exceptional at using Microsoft Office suite: Office, Excel, Word, PowerPoint

• Remarkable ability to multi-task and work under pressure or frequent interruptions

• Strong customer service skills

• Ability to communicate well with public in English and Haitian - Creole

• Enthusiastic and upbeat

• Attentive to detail; constant pursuit of well-maintained environment

Recent Work Experience

Kentucky Fried Chicken 09/2011 – Present

Cashier

• Ensure balanced drawer at the beginning of the shift

• Welcome customers with enthusiasm, receive orders and handle credit card and cash transactions in fact paced food service store environment, ensure the appropriate food order is delivered to the customer

• Monitor persistently the quality of food being served and the amount of available for continual and fast preparation of orders

The Ohio State University, Columbus, OH 09/2009 – 09/2011

Undergraduate Research Assistant in Limnology Laboratory

• Responsible for maintaining a clean laboratory environment: acid washing glassware, organizing storage of water samples and plankton samples

• Assist current graduate students with fish research project: counting fish otoliths to verify fish age, measuring and weighing fish specimens, data entry in both Excel and Access Microsoft Office programs

• Responsible for the proper storage of received water and plankton samples: settle and condense volume of plankton for species identification, mix proper reagents and solutions for storage of plankton, conduct pH and nitrogen analysis of water samples, grind and store chlorophyll samples

• Operate science-oriented machinery: Administer proper procedure for an industrial centrifuge, operate spectrometer and fluorometer for chlorophyll analysis,

• Accountable for the cleanliness and lives of fish specimen: feed fish and maintain proper and respective diets clean fish tanks, monitor fish tank water temperature and nitrogen level.

The Ohio State University, Sloopy's Diner 09/2010 – 06/2011

Student Cook

• Maintained a clean work environment: Sanitizing counter and floor surfaces, organizing cooler and freezer, performing closing duties to ensure a sanitary environment for morning staff

• Handled the prepping of food items to be used on the daily menu: Slicing and dicing vegetables and fruit, operating a slicer for meat and related products, baking cookies and pastries

• Prepared food for customers: Basted, boiled, fried, grilled items being served on the menu, fixed cold and hots sandwiches, burritos, breakfast items, hotdogs, burgers and wraps, prepare and decorate parfait, fruit plate and dessert plates

The Ohio State University, Pizza at Drakes 09/2008 – 03/2010

Student Cook

• Interacted with customers and ensure great customer service: answer phones and enter food orders; chaperone delivery of food and secure payment and signature of customers; act a safeguard to money deposits; operate the cash register and enter food orders; call customers number for pick-up; serve ordered items to customers

• Handled the prepping for food items advertised on the menu: slice and dice vegetables and fruits, bake cookies and brownies, fixed six different types of salads, decorate deserts, arrange display case for customers

• Cooked and prepared food for customers: cook pizza pies, wings, hot sandwiches, slice pizza pies in traditional and square-cut slices, boxed wings and assortments, wrapped hot sandwiches all while maintaining a clean work environment.

Contact this candidate