MIA SPRING
PROGRAM DIRECTOR-PMP
***** * ******** *****-*********, CO 80112
Home: 303-***-****
Mobile: 303-***-****
Email: n2l38m@r.postjobfree.com
Transforming Complex Initiatives into Well Organized Project and Programs
Strong project management team leader with 13 years experience leading multidisciplinary teams in Implementation of enterprise wide, multi-million dollar technology solutions including web and application development(custom, proprietary),new products, web redesign, systems integration, SOX and network projects
* PMO Process- PMO unit leader credited with standardizing project management processes and procedures/tools.
* Resource Management- Directed rolling resource allocations (100+ resources)—despite aggressive deadline to deliver competitive business edge.
* Budgeting - Managed budgeting, ROI review, and Board requests for program level projects ranging from $2M-$15M.
* Planning-Collaborated with key stakeholders and senior management to build strategic alliances, led strategic planning efforts to promote efficiencies across various PMO and cross functional support organizations.
PROFESSIONAL ENDORSEMENTS
“MIA ACHIEVES RESULTS CONSISTENTLY BECAUSE SHE EXCEEDS STANDARDS FOR MAJOR OBJECTIVES, (BRINGING THEM IN) ON-TIME OR AHEAD OF SCHEDULE. SHE KNOWS HOW TO TRANSLATE PLANNING INTO REALITY… A GREAT PROJECT MANAGER—SMART, ARTICULATE, HIGH-ENERGY, AND ORGANIZED… MIA DEMONSTRATES COMMITMENT TO EXCELLENCE.” (DIRECTOR, TIAA-CREF)
CAREER HISTORY AND PERFORMANCE
TIAA CREF
Program Director
2009-2010
August 2005-January 2010
Denver, CO
Planned, coordinated and led all activities associated with developing business cases, project charters, business/functional/technical requirements, SOW, RFP, 3rd party vendor management, communication plans, test plans, project schedules, risk and project plans in accordance with Project Management(initiation, planning, executing, monitoring/controlling, closing) and SDLC processes for new product, application and web development projects. Supported PMO projects (application, systems integration, client) including all staff, resources, budgets and governance while mentoring team of 5 Project Managers, supervised up to 100 indirect reports. Developed and maintained multiple highly complex technical programs
* Boosted efficiencies 20-30% with creation of consolidated Project Management tracking tool, plus new governance procedures and oversight of template implementation, training, and usage.
– Developed Product Launch and Delivery processes, in addition to Life Cycle standards.
* Managed large client engagement services and solution implementations for large, complex multi-vendor web solution program.
* Integrated project schedules for over 100 projects while ensuring accuracy for milestone and major task reporting. Tracked earned value (EV) and monitored status to maintain momentum towards meeting pre-established quality, schedule, resource and budget requirements for portfolio projects while maintaining 98% on time delivery ratio.
* Developed standardization to project management processes, improving reputation for quality by creating and implementing SDLC procedures and metrics measurement techniques, producing 25% efficiency gains in overall implementation timelines.
– Guided team during all phases of project, including initiation, requirements gathering and scoping, design, testing and deployment phases. Mentored PMs in risk mitigation, resource management, scheduling, status reporting, and project planning.
* Developed program level dashboard reporting program designed to update internal/external sponsors and stakeholders (including C level) on the status of key initiatives, resource utilization, risk and issue identification and overall project status reporting resulting in increased lines of communication and project status awareness.
* Secured capital backing with Phase Gate Funding involvement/presentations to Governance Board. Formulated and presented business cases for strategic/tactical projects to justify project ROI, budgets, cost-benefit and strategic value.
* Implemented enterprise middleware architecture project resulting in $900k annual reduction in IT operating expenses.
MIA SPRING – PAGE 2 OF 2
Project Management Office Facilitator
2005-2009
Provided project management oversight during IT infrastructure upgrade initiative while adding organization’s first enterprise project management tool, impacted efficiency and profits by 38% with automation solutions. Administered work plans, schedules and adjustments, estimates, resource planning, budgets, and reporting for program-level projects of $2-$12M, monitoring projects to ensure alignment with business goals.
* Streamlined project cost and ROI tracking, developing Cost Benefit Analysis documents used to assess and report strategic investment returns for technology projects, adding the ability to assess overall project profitability margin.
* Implemented enterprise web solution that increased transaction volume by 30% resulting in increases in operational efficiencies.
* Improved company reputation/competitive edge with enterprise wide technology solution that integrated web channel applications, data warehouse, configuration management, core databases, middleware and disaster recovery applications into single platform resulting in increased value proposition and lowered cost of ownership through superior framework scalability, interoperability, flexibility and adaptability.
* Maintained big-picture vision for complex initiatives requiring multifunctional project teams, identifying all deliverables and timelines while ensuring appropriate resources were dedicated to critical-path activities.
EchoStar Satellite
Senior IT Program Manager
2004-2005
Englewood, CO
Improved project methodologies and executive reporting, monitoring PMO budget to rein in costs and worked with IT leadership team to ensure technical solutions met overall business needs and objectives.
* Instrumental in creating mitigation plans for $500K SOX Remediation Project, working with audit leader to address network, architecture, software test, development, data warehouse, and data security issues.
– Resolved 200+ deficiencies—implementing solutions before external audit—plus developed new controls and guidelines.
LEVEL 3 COMMUNICATIONS & CHEAPTICKETS
Sr. IT Project Manager
Contract Assignments
2002-2004
Secured project resources, developed project schedules, charter and overall project plan. Facilitated, coordinated and led cross-functional teams to complete multiple complex projects.
* Realized gains in efficiency for CheapTickets PMO unit; saved $250K+ with Release Management Process.
– Added biweekly release capability vs. sporadic implementations from multiple projects.
EARLY CAREER BACKGROUND
Company Title
Qwest Communications Sr. Project Manager
Rhythms Netconnections Sr. Project Manager
MCI Telecommunications Account Manager
EDUCATION/CERTIFICATIONS
Bachelor of Arts in Communications/Public Relations-Advertising – Hastings College, Hastings, Nebraska
Project Management Professional (PMP) Certification – PMI Institute
Program Management Professional (PgMP) Certification-Target October 2010
SKILLS- MS Project, Primavera/Team Play, Clarity, Siebel, Six Sigma, SDLC, PMBOK, Waterfall, RUP, XP, MS Office, DMAIC, Test Director, DSL, VOIP, IP, SSO, Seamless Login, SharePoint, JAVA, J2EE, .Net, C#, Use Cases