**Network Security/Desktop Support position desired**

Stephen G. Hansard

*** ***** ****** #****, ********, CA 95008

Home: 408-***-**** Message Phone: 408-***-****

OBJECTIVE

A challenging position working in desktop support, network security, forensics, disaster recovery, defensive countermeasures or in network systems administration

EDUCATION

Heald College, Milpitas, CA A.A.S. Information Technology-Network Security, January 2009

University of San Francisco, Cupertino, CA B.S. Management Information Systems, August 1999

Heald Business College, San Jose, CA A.A.S. Computer Applications, April 1995

PROFESSIONAL SUMMARY

Operating Systems: Windows XP, Vista, Windows Server 2003 Administration, Linux coursework

Internet: USENET interest groups, web research/business intelligence, Skype VoIP, technologically savvy

Software Applications: MS Word, Excel, PowerPoint, Visio, Outlook/Exchange, cc: Mail, ACT 2000!, VMware,

Secure Clean, FTK Hex Tool Kit

Coursework and Study: Operating Systems and Core Hardware Technologies, Network Security, Computer Forensics, Disaster Recovery, Basic & Advanced Networking, Defensive Countermeasures

PROFESSIONAL SUMMARY

Fourteen years experience in the usage/tutelage of MS Office (Word, Excel, PowerPoint, and Visio)

Project management/administration and administrative support experience

Four years experience in mutual funds/variable annuities and in life/disability insurance sales

Advanced troubleshooting, excellent communication, data analysis and software implementation skills

50 wpm typing, 152 nspm ten key by touch, quick learner and very adaptable

Excellent organizational/time management skills, works independently as needed, results oriented

Start up experience with domestic/international based and Silicon Valley 150 companies

Travel/visa arrangements, project management and administration/desktop user support

Event planning, sales/marketing support, “C” Level executive support experience

Vendor relations, analytical proficiency/numerical aptitude, eye for detail, self directed

Able to translate highly technical documents into easily understood terms

PROFESSIONAL CERTIFICATIONS IN PROGRESS

Presently studying for CompTIA Network +

PROFESSIONAL EXPERIENCE

HCL Technologies America

Sunnyvale, CA

September 2006 to June 2007

(Accepted short term contract assignment that prematurely ended)

Wireless Telecom Administrator/Vendor Relations

• Simplified all company requisition procedures for management of cell phones

• Streamlined the tracking/payment of all company bills

Patni Computers, Inc.

Milpitas, CA

March 2004 to June 2006

Project Administrator-PMO/ePMS (Job transferred to India)

• Ensured the accuracy of all data that was entered into the project management timekeeping system

• Responsible for the publishing and editing of job vacancy report for company recruiters

SBC Global Services

San Ramon, CA

Working for Patni Computers onsite at SBC

Project Administrator-ETS Portfolio Management/Front Door

• Developed new procedures for the training of new personnel on the project timekeeping system

• Processed all updates to contractor database; maintained email distribution lists, updated corporate real estate records

Cheng Power Systems

Mountain View, CA

February to October 2001

Administrative Assistant-Document Control/Project Administrator (Company objective changed)

• Managed an ISO9002 computerized document control system; support of engineering department

• Wrote job bulletins/descriptions for internal/external postings

Uhere Corporation

San Jose, CA

June to October 2000

Executive Assistant to President and CEO (Company went bankrupt)

• Performed business intelligence, project management/costing

• Responsible for domestic/international visa/travel arrangements; trade show arrangements

CONTRACT POSITIONS

Worked for Silicon Valley 150 companies, various start ups and multinational companies as a project administrator, administrative/executive administrative assistant, and document control clerk from 1998 to 2004

HONORS

Straight A’s, Fall 1995 at Heald

Certificate of Academic Achievement at Heald, GPA 3.5 or higher (July and October 2008)

Perfect Attendance at Heald (1994-1995, 2007-2009)

Perfect Attendance at the University of San Francisco (1997-1999)

Eagle Scout Award

Member of the National Eagle Scout Association

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