Customer Service Sales

Ernie Schulz

858-***-**** ************@*******.***

Education

B.S. in Physics Fall 1994 – August 1999

B.A. in Mathematics

University of Texas Austin, TX

Business Foundations Honors Program

Minor in Chemistry

Experience

Production Planner 8/2010 - Present

Solar Turbines Dallas, TX

Oversaw production for over $200 million in overhauled turbine engines. Released high sigma quality level productions orders and managed them through financial reconciliation and closing. Proactively interfaced with engineering, warehousing, logistics, quality, material planning and multiple build technician groups on a daily basis in a fast-paced production environment.

Took initiative to engage material planning and central warehousing to resolve material shortages and ensure the right parts were delivered to the right location at the right time. Generated new, cooperative ideas that enabled more accurate, complete and on-time delivery of parts to internal customers.

Managed production area slot locations through inventory cycle counts, following the proper flow of material, and ensuring the proper use of WIP caps, mix and rotation of parts.

Contributed to a record-setting culture of safety through safety stand-down meetings, 5S audits and sanitation efforts, Rapid Improvement Workshops and suggesting creative and practical ways to reduce risk in all aspects of business operations.

Program Manager 5/2008 – 8/2010

Solar Turbines / Maintenance Management Excellence Group San Diego, CA

Created and maintained programs, software tools, and processes in the support of long term commercial agreements including the Infor EAM Computerized Maintenance Management System, customized maintenance work instructions, Part Inventory Assessments, a Service Bulletin Compliance tool, Condition Assessment tools and visits, Monthly Reporting and Quarterly Performance Reviews, Fishbone Root Cause Analysis and Tracking tools and Preventive Action Reports. Taught Solar Fleet and Contract Managers as well as field reps in use of these tools in conference, one-on-one and in-the-field settings.

Initiated and led Sharepoint Pilot Program project. Set direction for Microsoft Sharepoint installation and use, managed budget, financially justified $2M/year in this savings effort to Solar directors and upper CAT management, managed team activities and mitigated several project barriers. Coordinated a complex project aiming to improve interdepartmental collaboration, lean out communication processes and enable pervasive knowledge sharing with high energy determination, insight and people skills.

Interfaced with multiple service districts in routine and also condition and predictive based preventative maintenance visits, including conducting the initial Condition Assessment on Solar’s flagship the Titan 250 model line.

Buyer 8/2006 – 5/2008

Solar Turbines / Service Parts San Diego, CA

Maintained prime responsibility of purchasing functions for over 50 different suppliers, 10,000 part numbers and $11 million/year in materials purchased. Worked collaboratively with others to provide purchasing support for the Overhaul, Expanded Services, MMS and other customer service business units.

Processed purchase orders in BAAN MRP manufacturing system, wrote and completed RFQs and purchasing contracts, and negotiated better pricing, delivery times and service by suppliers.

Interfaced cross-functionally with engineering, scheduling, and production to insure consistency, lowest total cost, and the best possible support and quality from suppliers, while simultaneously prioritizing engine out-of-commission emergencies and urgent customer needs.

Earned certified 6 Sigma Green Belt. Completed Lean workshop training, several negotiation training courses and over a hundred hours of Solar and CAT certified training.

Operations Manager 6/2002 – 7/2006

Shoreline Christian Church San Diego, CA

Led daily operation and business management of growing nonprofit church. Negotiated all commercial contracts, agreements and facility rental arrangements. Filed incorporation papers with the state and ensured compliance with all government and 501C3 regulations. Coordinated events and community service projects. Made sound financial and marketing placement decisions to further grow the church’s image in the community.

Provided strong leadership to a very diverse group of staff and volunteers and solely relied on excellent interpersonal skills to motivate and influence behavior. Led by example and generated sustained growth of the church through substantial participation and service from church members.

Managed small team performing weekly giving, sound and stage, and setup operations. Resolved interpersonal issues and ensured reliability and effective performance from team.

Application & Sales Engineer 2/2000 – 6/2002

Litel Instruments San Diego, CA

Applied subject matter expertise of the company’s optical hardware and software analysis tools in support of existing, new and potential customers. Assisted Sales and Marketing in their account management efforts as a customer service liaison, established favorable customer rapport, and met various customer needs and requirements. Provided technical input in marketing presentations and demos of company products. Effectively prioritized competing marketing and technical responsibilities while communicating efficiently with engineers, techs, sales personnel and executives.

Successfully commissioned installations of company’s hardware and software at customer sites regionally and internationally. Frequently molded installation schedules with CTO, CEO and VP of Marketing.

Provided technical support and training for diverse customer base in the operation of company’s products, and often to international clients with limited English. Also taught and developed internal sales, software and manufacturing departments in the operation and use of company’s products.

Prepared diagrams, drawings, and process instructions for customer and internal operational use.

Computer Skills

Computer experience includes: Microsoft Office and Project, Visio workflows, advanced Excel macro and VBA programming, Access, BAAN, Cognos, Lotus Notes databases, Data Warehousing, Business Management Systems, INFOR EAM, Project link, Remote Monitoring and Diagnostics software, basic Server and Database Architecture, and Microsoft Sharepoint development, design and administration.

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