Customer Service Representative

Lynette L. Rosario **** SW * Ave #** Ocala, FL ***71 352-***-****

n1gyp3@r.postjobfree.com

SKILLS SUMMARY

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Ø Bilingual - English/Spanish Second Language.

Ø Excellent communication skills.

Ø Computer literate.

Ø Ability to prioritize and multi-task.

Ø Comfortable working in fast paced environments.

CAREER EXPEREINCE

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EDS/HP Company Ocala, FL

Mail Clerk 11/2007 to Current

Ø Sorted incoming mail for distribution and dispatched outgoing mail.

Ø Opened envelopes by hand and machine.

Ø Stamped date and time of receipt on incoming mail.

Ø Sorted mail according to destination and type, such as returned letters, adjustments, bills, orders and payments.

Ø Readdressed undeliverable mail bearing incomplete or incorrect address.

Ø Examined outgoing mail for appearance and sealed envelopes by hand or machine.

Ø Distributed and collected mail.

Elks Lodge Ocala, FL

Activity Coordinator 07/2006 to 11/2007

Ø Consulted with manager on such items as serving arrangements and additional employees and equipment needed.Requisitioned table linen, china, glassware and silverware.

Ø Ordered preparation of salads and coffee.

Ø Observed food being served to ensure that it was correctly garnished and arranged on plates.

Education Testing Services Ewing, N.J

Customer Service Representative 02/2005 to 04/2006

Ø Checked to ensure that appropriate changes were made to resolve customers' problems.

Ø Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Ø Recommended improvements in products, packaging, shipping, service, and billing methods and procedures in order to prevent future problems.

Ø Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Ø Solicited sale of new and additional services and products.

Ø Referred unresolved customer grievances to designated departments for further investigation.

Ø Took credit and debit orders over phone.

Flik Foods Services Titusville, N.J.

Customer Service/Cashier 04/2005 to 12/2005

Ø Responsible for daily operations of a nationally recognized beverage establishment within the corporate dining facility of Janssen Pharmaceutical.

Ø Reconciled register at beginning and end of shifts.

Ø Provided customers with excellent service and customer service.

Ø Interacted with vendors in order to replenish inventory.

Condor Group/Retired Veterans Health Benefits Fairless Hills, Pa.

Customer Service Representative 01/1999 to 05/2000

Ø Answered incoming calls

Ø Answered questions about health benefits

Ø Searched for answers using internal computer system

Lynette L. Rosario 2425 SW 3 Ave #62 Ocala, FL 34471 352-***-****

n1gyp3@r.postjobfree.com

CONTINUED CAREER EXPERIENCE

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Westin Hotel and Resort Rio Grande, PR.

Concierge 06/1997 to 11/1998

Ø Carried out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.

Ø Made dining and other reservations for patrons, and obtained tickets for events.

Ø Made travel arrangements for sightseeing and other tours.

Ø Received, stored, and delivered luggage and mail.

Ø Provided information about local features such as shopping, dining, nightlife, and recreational destinations.

Ø Arranged for interpreters and translators when patrons required such services.

Ø Arranged for the replacement of items lost by travelers.

Ø Planned special events, parties, and meetings, which included booking musicians and celebrities to appear.

EDUCATION

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Bucks County Community College Newtown, Pa.

30 Credits towards AA degree 1999-2002

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