Tiffany Tokarchek
Po Box ***, *** Main Street Telephone: 267-***-****
Green Lane, PA 18054 Email: *****************@*******.***
EXPERIENCE
TOUCHSTONE WIRELESS LP, HATFIELD, PA
Position Title: Billing Clerk 02/2008 – 10/2011
•Create customer invoices, credit memos, debit memos using MAS 500 and Excel
•Courteously handle customer service requests via phone, email, fax
•ACH Processing of customer and vendor remittances using Panini machine
•Computed daily bank deposits, credited payments to accounts, cleared debit/credit offsets
•Assisted in Entering journal/adjusting entries for allocation of accounts
•Coordinate the release of shipments with shipping departments at several locations
•Provide shipping documentation for all shipments
Position Title: QC Lead Technician 11/2006 – 02/2008
•Assist with the oversight of Quality Control Department
•Responsible for final review of wireless handsets functionality & appearance
before shipment
VIASTAR TECHNOLOGIES, HARLEYSVILLE PA
Position Title: Quality Control Technician 10/2003 – 11/2005
•Responsible for testing wireless handsets functionality & cosmetically before shipment
•Assist with the oversight of Quality Control Department
•Assisted as floating help within multiple departments to steady work flow in meeting
company deadlines
KNOLL INC, EAST GREENVILLE PA
Position Title: Order Entry Clerk for the Textiles Department 01/1999 – 11/2001
•Order entry (received via fax)
•Courteously handle customer service requests via phone, email
•Prepare return authorization documentation
•Customer interface for samples and customer approvals
•Update pricing in the computer system
Position Title: Order Editor for the Database Department 10/1997 – 01/1999
•Update pricing and part codes in the computer system
•Proofreading of company order catalog
EDUCATION
Ashworth College, Georgia August 2011 – June 2013
Associate Degree, Accounting
Lincoln Technical Institute, Allentown, PA March 2002 – March 2003
Computer Technician Diploma
Western Center for Technical Studies, Limerick, PA September 1996 – June 1997
Business Technology Certificate of 1997
Upper Perkiomen High School, Pennsburg, PA September 1993 – June 1997
High School Diploma
SKILLS
MAS 500 Experience, Panini Machine Experience
Microsoft Software Experience (Outlook, Excel, Word)
Quality Control Experience, Some Inventory, Receiving and Shipping Department Experience