Customer Service Grand Rapids

Michael W. Reynolds 616-***-****

**** ****** **, ***** ******, MI 49534 ***********@*****.***

Objective: To obtain an IT position that utilizes my education and training in computer repair, upgrades and maintenance and Administration.

Computer Skills:

Software

Hardware

Multi Tasking

Microsoft Office

RAM

Customer Service

Windows XP, Vista

Storage

Organizational Skills

Maintenance

Repair

Education:

Davenport University, Grand Rapids, MI

Bachelors of Applied Science Expected April 2012

Major: Computer Networking & PC Tech GPA: 3.51

ITT Technical University, Grand Rapids, MI

Associates of Applied Science March 2009

Major: Computer Network Technology GPA: 3.72

Awards:

Excellent Attendance, ITT Technical Institute 2007-2008

Dean’s List, ITT Technical Institute 2007-2008

High Honors, ITT Technical Institute 2007-2008

Dean’s List, Davenport University 2010-2011

Alumni Mentor Scholarship, Davenport University, 2011

Organizations:

Sigma Alpha Pi, National Society of Leadership and Success, Davenport University

Vice President of IT Services

Assistant to the Vice President, Davenport University Lettinga Campus

Morning Headlines, Inc., Grand Rapids, MI 06/02 to Present Delivery Driver

• Deliver seven different national newspapers throughout the Grand Rapids area.

• Organize delivery route for maximum efficiency.

• Accurately deliver customer’s paper to their individual specifications.

• Attained exemplary attendance.

Trans Spec, Grand Rapids, MI 08/96-01/04

On-Call Delivery Driver:

• Delivery of computer parts to companies within 200 miles of Grand Rapids.

• Responsible for loading and offloading all cargo.

• Maintain accurate inventory of all freight.

• Maximize use of space and time to deliver shipment by a specified deadline.

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