Customer Service Sales

SUSANA E. VALADEZ

**** ***** ***.,

EL MONTE, CA. 91731

Mobile: 626-***-****

Email: ***********@*****.***

OBJECTIVE

Seeking a challenging position in the field of Clerical with opportunity to maintain and secure a career where I can utilize my skills that I have learned through experience and education. With the opportunity for professional growth and advancement within a company.

PROFESSIONAL EXPERIENCE

Select Remedy Staffing, El Monte, CA., Dec. 2006 Jan. 2010

Probation Dept. (Communications/Clerk)

Customer Service (Via Phone & Interface)

Phone Operator (Inbound & Outbound Calls, Over 100 Calls Daily)

Extensive Data Entry

Filing, Faxing, Xerox, Sort & Distribute Mail

Assist Translation Between Probation Officers and Clients

Have Clients Sign In & Enroll Clients into the Program Via Phone & Interface

Maintain & Process Cellular Records with Billing information

Sort & distribute Cellular Phones

Schedule Appointments for Pick Up of New Equipment & Repair

Allstate Construction, Commerce, CA. April 2006 July 2006

Telemarketing/Appointment Setter

Customer Service (Via Phone & Interface)

Answer Inbound & Outbound Calls

Sales Via Phone & Interface

Telemarketing Over 120 Calls Daily

Appointment Setter

EDUCATION

10/2010, PROTECH COMPUTER CAREER CENTER

MICROSOFT OFFICE: WORD, EXCEL, ACCESS & POWERPOINT

CERTIFICATE: PENDING

03/2010 08/2010, PREMIERE CAREER COLLEGE, IRWINDALE, CA.

DIPLOMA: GENERAL OFFICE ASSISTANT

SKILLS

Customer Service ~ Answering Phone ~ Data Entry ~ Computer Literate ~ Typing ~ Filing ~ Faxing ~ Xerox ~ Bilingual (Eng./Span.) ~ Sales ~ Telemarketing ~ Appointment Setter ~

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