Office Manager/Executive Assistant

Karen Bonilla

**** ******** **.

San Francisco, California 94110

Phone: 650-***-****

Email: **************@*****.***

Over 10 years Customer Service, Management and Supervisory experience dedicated to achieving profitability and delivering total customer satisfaction. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Treat each customer as a potential lifetime purchaser. Convey a professional image of honesty, compassion and concern for my customers’ needs. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Willing to work weekends, all shifts and overtime.

Experience

Assistant Manager 12/2005 - 7/2009

Provident Credit Union, San Francisco, CA

• Recruited, interviewed, hired, trained and managed up to 5 staff.

• Maintained low staff turnover through effective motivational management.

• Accountable for $100K cash on hand.

• Directly contributed to 15% average annual bank revenue growth over 3 consecutive years.

• Received “Star Award” for excellent customer service.

• Under my supervision, the branch was consistently ranked one of top 15 branches in real estate loans and consumer loans.

• Effectively controlled and managed labor and non-labor expenses.

• Maintained branch awareness of all policies for customer service, operations and audits.

• Worked closely Marketing Department in community events to increase membership growth.

• Processed and funded consumer loans on a daily basis.

• Skilled in resolving customer service issues and finding “Win Win” solutions.

• Demonstrated ability to upsell additional products and services.

Assistant Manager 5/1999 - 12/2005

World Savings, Daly City, CA

• Recruited, interviewed, hired, trained and managed up to 6 staff.

• Accountable for $150K cash on hand.

• Directly contributed to 12% average annual bank revenue growth over 6 consecutive years.

• Received “Star Award” 2 times for excellent customer service.

• Under my supervision, the branch was consistently ranked one of top 35 branches in sales.

• Ensured audits are completed in a timely and accurate manner.

Education and Credentials

A.S. Degree - Business Management, Contra Costa City College, San Pablo, CA 2003

High School Diploma, J. Eugene McAteer High School, San Francisco, CA 1998

Computer skills include Microsoft Office Suite (Outlook, Word, Excel).

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