Customer Service

Mayra Loza

*** ****** ***.

Sonoma, CA

707-***-**** Cell

OBJECTIVE: To offer eight years of customer service experience, to learn and advance in a career in a fast pace environment.

HIGHLIGHTS OF QUALIFICATIONS

• Three years professional experience performing clerical duties.

• Office experience includes typing (35wpm), 10 key, filing, creating reports, answering phones, scheduling appointments, and mailings.

• Computer proficient with Microsoft Word, and the Internet.

• Excellent verbal and written communication skills.

• Bilingual and billiterate in English and Spanish.

• Proven ability to manage tasks in fast-paced work environments.

• Equally skilled working independently or as a member of a team.

• Customer Service.

• Cash Handling Experience for 8 years

PROFESSIONAL EXPERIENCE

Store Manager

01/2008-02/2011

Administration, 99 Cents Only Stores, Vacaville, CA

• Three years of professional experience.

• Cash handling, Reconciliation and Deposit.

• Professional phone etiquette.

• Able to manage time accordingly.

• Able to open and close all store registers

• Attend the phone/ switchboard operator.

• Supervise all merchandise, and store recovery operations including:

-operate and train staff on a variety of cash registers and customer service.

-verify the accuracy of new employee files and records.

• Switchboard operator.

• Filing, answering phones, scheduling staff, and assembled employees files and records.

• Customer Service.

• Able to analyze and solve problems with customer service.

• Coach Inappropriate behavior referring to company policy such as attendance, customer service, job improvement, revise and make necessary decisions to commit with company standards.

Sales Associate 12/2005-03/2008

Cashier, Kohl’s, Vacaville, CA

• Three years of professional experience.

• Cash handling.

• Demonstrated ability to identify, analyze and solve problems with customers and any technical difficulties.

• Able to multitask between cahier and other store duties.

EDUCATION

Solano Community College, Fairfield, CA 2004-2007

Undergraduate Studies- Financing

REFERENCES

Arlene Poblete Store Manager, 99 Cents Only Stores, Vacaville, CA 707-***-****

Edwin Magpio Store Manager, 99 Cents Only Stores, Fairfield, CA 707-***-****

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