Clerical Positions / IT/Customer Service
Resume:
MARIBEL CALAGUI PERCIANO
Toronto, Ontario M6B 3A8
Mobile No.: 647-***-****
**********@*****.**
OBJECTIVE
I am a responsible, hardworking, reliable and punctual person who takes pride in her work. I am seeking for a full time position that commensurate to my field of specialization and qualifications where I can dedicate my time, contribute my skills and knowledge and utilize my communicational and organizational skills.
PROFILE:
I am extremely skilled in Information Technology and Customer Service. I have extensive experience working in the general public. I interface well with others at all levels as well as patrons, professionals and children. Caring and hardworking with sensational interpersonal communication, customer service environment and office support skills.
QUALIFICATIONS PROFILE:
• Completed Network Specialist Certificate at George Brown College Continuing Education
Learned how to install, configure and troubleshoot basic networking hardware, protocols and services
Learned how to install and configure Windows, considering the different file systems, workstation security, system policies and optimizing and balancing a computer to meet the needs of the user and organization
Learned how to install, manage, configure and troubleshoot Windows Server environment, develop skills in Domain Name Services (DNS) and optimize the components of the Windows Directory, Dynamic Host Configuration Protocol (DHCP), Windows Internet Naming Service (WINS), remote access and IP routing in a Windows Network Infrastructure. Develop the skills required to manage and monitor Network Address Translation (NAT) and Certificate Services (CS).
• Assisted and trained new staffs
• Abilities to multitask in fast-paced environments
• Able to do inventory and carry out other task
• Motivated team player with strong work ethic
• Abilities to lead and supervise staff
Proficient in Microsoft Word, Excel, PowerPoint, Internet and Email
Professionalism – In appearance and behavior, also very reliable, enthusiastic self- starter and responsible individual with strong analytical skills
Planning and Organizing – Flexible, coordinated, balanced and organized individual; aids me to develop a plan and procedures; helps me to evaluate and reflect on own performance in administrative environment
Communication – Outstanding communications skills; aids me to convey ideas accordingly; aids me to further develop related to training and new skills that are essential for self-growth
Technology – Good computer skills and use of essential computer components and programs such as MS Office 2007, including MS Excel, MS Word, MS PowerPoint, Keyboarding skills and in Operating Systems such as Windows 7 and Windows Server.
Judgment and Decision – Intellectual and precise individual when it comes to decision making; critical- thinker - which aids me to effectively and quickly deal with tasks on hand
Individual and Teamwork Skills – Interpersonal skills; able to perform individually and effectively as if working in a team; work hard and strive to overcome challenges
Languages - Fluent in English
Computer Skills:
As a member of a younger generation who typically relies almost solely on technology, I have an excellent command of Microsoft programs, well-seasoned with Word Processors, Spreadsheets, and Database software. Specialized in Networking (Network Maintenance, Network Design and Implementation, System Administration, Operating Systems, Network Hardware Configuration, Network Infrastructure Configuration and Directory Services &Windows Server). I am confident that my knowledge of these systems will be an asset.
EXPERIENCES
Part-time Clerk - November 16, 2011 up to present
GM/HABA Department (Pharmacy- Health And Beauty Aide Section)
Loblaw Forest Hill, St. Clair West Ave., Toronto, Ontario
• Merchandising and re-stocking products
• Provides assistance to the customers
Part-time Customer Service – Retail (Assistant to the Manager/Key holder/Cashier)
04 May 2010 up to present - Ivory Parade Beaches (Gift Shop)
2096 Queen Street, Toronto, Ontario M4E 1E1
Contact Number : 647-***-****
• Responsible for assisting manager in the day-to-day operation of the business
• Merchandising and promoting products and maintaining inventory
• Handles cash and performs cashier duties(operating cash registers, debit machines records daily total sales transactions and balancing cash at store opening and closing)
• Resolves customers’ complaints in a courteous and efficient manner
• Training and supervision of new employees
• Receiving and stocking new shipments
• Keeping the store clean and ultimate customers’ satisfaction.
• Provides product and service information to customers
Caregiver - Israel - December 04, 2004 – October 10, 2006
Toronto - October 17, 2006 - February 06, 2010
Store Sales Manager March 02, 2002 – December 31, 2002
PURINA FEEDS DISTRIBUTOR, Santiago City, Isabela, Philippines
• Planned, organized and directed daily operations, established and implemented policies and procedures
• Conducted site visits, conducted sales blitzes, planned, developed and implemented communications strategies
• Planned, directed and monitored activities of sales
• Analyzed sales data and information
• Respond to customer complaints
• Generated ideas for products sales / services development, maintained existing accounts and generated new accounts
• Hired and trained staff, conduct performance reviews and payroll administration
• Attended monthly corporate meetings, prepared month-end reports (Inventory/Sales Summary/Sales Forecast/Bank Deposits) for corporate meetings
• , Planned and controlled budget and expenditures
Computer Clerk (Encoder) December 02, 2000 – February 28, 2002
Accounting Department – Cindys’ Food and Restaurant -MULTIPLE ACHIEVEMENTS CORPORATION, Philippines
• Encoding Daily Inventory Consumption Reports (DICR) of all MAC Region-02 outlets
• Assisted ICD Staff (Internal Control Dept.) in checking DICR
• Analyzing and editing any adjustments of DICR
• Assisted other employees in their terminal troubleshooting as the needs arise
Networking Assistant August 1998 – April 30, 2000
Isabela Networking Systems – Cyberspace Café Santiago City, Philippines
Secretary and General Cashier
Internet tutoring
Helped in Local Area Network (LAN) set-up in the office
Provided assistance to the clients and subscribers over the phone when problems occur in their internet connections
Prepared monthly bill statements of subscribers
Monitored account receivables
EDUCATION:
Bachelor of Science in Computer Science - 12 March, 1995
University of St. Louis, Tuguegarao City, Philippines
Credential Evaluation and Authentication (WES Ref #: 640056) - 16 December 2008
(Canadian Equivalency: Completion of Secondary School Education and
Diploma - Two-years in Computer Science from a recognized community college)
Information Technology – Network Specialist
George Brown College Continuing Education (In-Campus)
Casa Loma Campus, Toronto, Ontario
(11 September 2010 – 18 June 2011)
TRAININGS AND CERTIFICATES:
PHARMACY ASSISTANT (Continuing Distance Education) - January – December 2007
Stratford Career Institute
Toronto, Ontario
NURSING UNIT CLERK CERTIFICATE - March – April 2010
RTS Canada
Toronto, Ontario
FOOD HANDLER CERTIFICATE ( Cert. No.: 226*-**-*****) – April 2009
Thompson Career College
Toronto, Ontario
REFERENCES:
1. MRS. ROSEANNA CHAN - Tel. No. : 416-***-****
Live-in Caregiver Employer ( October 17, 2006 – February 06, 2010)
2. MS. KARLENE THOMPSON - Cell No.: 647-***-****
Manager – Current Job ( May 04, 2010 – present)
3. MS. DIGNA ESCAREZ ALAGAO – Cell No.: 647-***-****
Asst. Coordinator – Jesus is Lord Church- Bathurst Developing Church
(Volunteer in Church Ministry: Computer Projector Operator using Powerpoint and Media Shout)
Contact this candidate